"I am aware that your team has delivered a strong performance on all the key metrics especially in improving the voice FCR. I am delighted to note that this year, your center was able to maintain high service levels and Customer satisfaction scores despite the increase in the volumes against …

"We are writing to express our thanks to the dedication and professionalism of your staff in delivering the quality services to our customers that helps us achieve remarkable results in the past years. All along, your team has demonstrated a strong adaptability to sell different offers in a short period …