"I would like to express my gratitude on the success of the site migration from Shanghai to Chongqing, with special thanks to the team for ensuring the smoothness of the project implementation. No matter where the centers locate, the workforce referred by HKT has been consistently meeting our requirements. I’m …

"I am aware that your team has delivered a strong performance on all the key metrics especially in improving the voice FCR. I am delighted to note that this year, your center was able to maintain high service levels and Customer satisfaction scores despite the increase in the volumes against …