"We appreciate the team’s devotion to achieving the tight targets at all times. The staff is well-trained with professional selling skills coupled with well organized quality assurance process. Special thanks to your Team Leader, Eva Fong, for her hard work."

"I am aware that your team has delivered a strong performance on all the key metrics especially in improving the voice FCR. I am delighted to note that this year, your center was able to maintain high service levels and Customer satisfaction scores despite the increase in the volumes against …