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49 HGS Digital Case Studies

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  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Building a lead generation contact center solution with Amazon Connect

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Website Rebranding to Enhance Customer Engagement & Experience

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