49 HGS Digital Case Studies

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  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Creating New Digital Experiences Using Oracle Webcenter Sites