49 HGS Digital Case Studies

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  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Inventory automation enables $11M in savings for agriculture giant