49 HGS Digital Case Studies

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  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Building a lead generation contact center solution with Amazon Connect

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS