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49 HGS Digital Case Studies

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  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Building Customer Loyalty Through Engaging Social Media Content

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Regional bank realigns for growth with a CX modernization roadmap

  • Improving Content Management Capabilities with a Headless Content Management System

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