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50 HGS Digital Case Studies

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  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

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