49 HGS Digital Case Studies

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  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Improving the Customer Experience with a Unified Social CRM Solution