Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect
Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs
HGS delivers a decade of first-class customer experience for CPG brand
HGS PULSE drives 40% improvement in reporting efficiency
Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets
Building a lead generation contact center solution with Amazon Connect
Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH
Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing
Integrating Marketing Campaigns to Improve the Overall Customer Experience
Increasing Digital Engagement with a Cohesive Content Marketing Strategy
Claims automation saves $1.5M annually with 22% efficiency gains
Leveraging Oracle WebCenter Sites to Accelerate Time to Market
Building a lead generation contact center solution with Amazon Connect
Improving the Customer Experience with a Unified Social CRM Solution
Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties
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