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50 HGS Digital Case Studies

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  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Building a lead generation contact center solution with Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Improving Content Management Capabilities with a Headless Content Management System

  • Regional bank realigns for growth with a CX modernization roadmap

  • Improving the Customer Experience with a Unified Social CRM Solution

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