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49 HGS Digital Case Studies

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  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Building a lead generation contact center solution with Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • HGS PULSE drives 40% improvement in reporting efficiency

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Building Customer Loyalty Through Engaging Social Media Content

  • Making Data-Driven Decisions Using a Customer Data Platform

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