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49 HGS Digital Case Studies

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  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Improving Content Management Capabilities with a Headless Content Management System

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Building a lead generation contact center solution with Amazon Connect

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

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