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49 HGS Digital Case Studies

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  • Building Customer Loyalty Through Engaging Social Media Content

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Regional bank realigns for growth with a CX modernization roadmap

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Website Rebranding to Enhance Customer Engagement & Experience

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

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