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49 HGS Digital Case Studies

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  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Making Data-Driven Decisions Using a Customer Data Platform

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Improving Content Management Capabilities with a Headless Content Management System

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Building a lead generation contact center solution with Amazon Connect

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

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