49 HGS Digital Case Studies

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  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Improving Content Management Capabilities with a Headless Content Management System

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Building a lead generation contact center solution with Amazon Connect

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Creating New Digital Experiences Using Oracle Webcenter Sites