49 HGS Digital Case Studies

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  • HGS delivers a decade of first-class customer experience for CPG brand

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect