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50 HGS Digital Case Studies

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  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Building a lead generation contact center solution with Amazon Connect

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

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