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49 HGS Digital Case Studies

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  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Improving Content Management Capabilities with a Headless Content Management System

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Claims automation saves $1.5M annually with 22% efficiency gains

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