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50 HGS Digital Case Studies

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  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Regional bank realigns for growth with a CX modernization roadmap

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

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