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49 HGS Digital Case Studies

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  • Regional bank realigns for growth with a CX modernization roadmap

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Achieving rapid office-to-home migration with HGS and Twilio

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

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