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49 HGS Digital Case Studies

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  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Regional bank realigns for growth with a CX modernization roadmap

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Building Customer Loyalty Through Engaging Social Media Content

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Making Data-Driven Decisions Using a Customer Data Platform

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