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49 HGS Digital Case Studies

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  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Improving Content Management Capabilities with a Headless Content Management System

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Improving the Customer Experience with a Unified Social CRM Solution

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

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