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49 HGS Digital Case Studies

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  • Building a lead generation contact center solution with Amazon Connect

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Inventory automation enables $11M in savings for agriculture giant

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Regional bank realigns for growth with a CX modernization roadmap

  • Enriching the Content Management Strategy to Improve Speed to Market

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