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49 HGS Digital Case Studies

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  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Building a lead generation contact center solution with Amazon Connect

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Building Customer Loyalty Through Engaging Social Media Content

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