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49 HGS Digital Case Studies

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  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Building a lead generation contact center solution with Amazon Connect

  • Regional bank realigns for growth with a CX modernization roadmap

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

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