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49 HGS Digital Case Studies

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  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Building Customer Loyalty Through Engaging Social Media Content

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Inventory automation enables $11M in savings for agriculture giant

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Making Data-Driven Decisions Using a Customer Data Platform

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Building a lead generation contact center solution with Amazon Connect

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

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