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49 HGS Digital Case Studies

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  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Regional bank realigns for growth with a CX modernization roadmap

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Creating New Digital Experiences Using Oracle Webcenter Sites

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