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50 HGS Digital Case Studies

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  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Building a lead generation contact center solution with Amazon Connect

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Improving Content Management Capabilities with a Headless Content Management System

  • Claims automation saves $1.5M annually with 22% efficiency gains

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