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49 HGS Digital Case Studies

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  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Regional bank realigns for growth with a CX modernization roadmap

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Creating contact flows with Amazon Connect to expedite a contact center migration

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