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49 HGS Digital Case Studies

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  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving Content Management Capabilities with a Headless Content Management System

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Regional bank realigns for growth with a CX modernization roadmap

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Building Customer Loyalty Through Engaging Social Media Content

  • Inventory automation enables $11M in savings for agriculture giant

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

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