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49 HGS Digital Case Studies

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  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Improving Content Management Capabilities with a Headless Content Management System

  • Inventory automation enables $11M in savings for agriculture giant

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

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