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49 HGS Digital Case Studies

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  • Enriching the Content Management Strategy to Improve Speed to Market

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Building a lead generation contact center solution with Amazon Connect

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Building Customer Loyalty Through Engaging Social Media Content

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Improving the Customer Experience with a Unified Social CRM Solution

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