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50 HGS Digital Case Studies

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  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Global Electronics Manufacturing Services Provider cuts AWS storage costs by 95% with HGS Digital

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

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