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49 HGS Digital Case Studies

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  • Making Data-Driven Decisions Using a Customer Data Platform

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Building Customer Loyalty Through Engaging Social Media Content

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

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