Back to Profile

49 HGS Digital Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.