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49 HGS Digital Case Studies

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  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Improving Content Management Capabilities with a Headless Content Management System

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Improving the Customer Experience with a Unified Social CRM Solution

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Inventory automation enables $11M in savings for agriculture giant

  • HGS delivers a decade of first-class customer experience for CPG brand

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