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49 HGS Digital Case Studies

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  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Building Customer Loyalty Through Engaging Social Media Content

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Building a lead generation contact center solution with Amazon Connect

  • Improving Content Management Capabilities with a Headless Content Management System

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