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50 HGS Digital Case Studies

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  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

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