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49 HGS Digital Case Studies

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  • Building a lead generation contact center solution with Amazon Connect

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Building a lead generation contact center solution with Amazon Connect

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Improving Content Management Capabilities with a Headless Content Management System

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

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