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49 HGS Digital Case Studies

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  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Building a lead generation contact center solution with Amazon Connect

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Inventory automation enables $11M in savings for agriculture giant

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Creating New Digital Experiences Using Oracle Webcenter Sites

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