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49 HGS Digital Case Studies

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  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Regional bank realigns for growth with a CX modernization roadmap

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Improving Content Management Capabilities with a Headless Content Management System

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

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