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49 HGS Digital Case Studies

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  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Making Data-Driven Decisions Using a Customer Data Platform

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Building a lead generation contact center solution with Amazon Connect

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