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49 HGS Digital Case Studies

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  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Regional bank realigns for growth with a CX modernization roadmap

  • Inventory automation enables $11M in savings for agriculture giant

  • Building Customer Loyalty Through Engaging Social Media Content

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

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