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49 HGS Digital Case Studies

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  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Inventory automation enables $11M in savings for agriculture giant

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

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