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50 HGS Digital Case Studies

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  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Building a lead generation contact center solution with Amazon Connect

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

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