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50 HGS Digital Case Studies

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  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Inventory automation enables $11M in savings for agriculture giant

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

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