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49 HGS Digital Case Studies

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  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Inventory automation enables $11M in savings for agriculture giant

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

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