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50 HGS Digital Case Studies

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  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

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