Building a lead generation contact center solution with Amazon Connect
Claims automation saves $1.5M annually with 22% efficiency gains
Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH
Using technology to drive positive brand sentiment for F&B giant’s social media
Integrating Marketing Campaigns to Improve the Overall Customer Experience
Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect
Website Rebranding to Enhance Customer Engagement & Experience
Implementing Process Automation & Personalization to Improve the Customer Experience
Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect
Leveraging Oracle WebCenter Sites to Accelerate Time to Market
Regional bank realigns for growth with a CX modernization roadmap
Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS
Visual IVR drives reduction of agent calls with self-service roadside assistance
HGS PULSE drives 40% improvement in reporting efficiency
Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs
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