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49 HGS Digital Case Studies

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  • Building a lead generation contact center solution with Amazon Connect

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Inventory automation enables $11M in savings for agriculture giant

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Claims automation saves $1.5M annually with 22% efficiency gains

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