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49 HGS Digital Case Studies

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  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • HGS delivers a decade of first-class customer experience for CPG brand

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