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49 HGS Digital Case Studies

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  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Building a lead generation contact center solution with Amazon Connect

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Regional bank realigns for growth with a CX modernization roadmap

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Enriching the Content Management Strategy to Improve Speed to Market

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