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49 HGS Digital Case Studies

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  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Inventory automation enables $11M in savings for agriculture giant

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Regional bank realigns for growth with a CX modernization roadmap

  • Building Customer Loyalty Through Engaging Social Media Content

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

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