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49 HGS Digital Case Studies

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  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Improving Content Management Capabilities with a Headless Content Management System

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

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