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49 HGS Digital Case Studies

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  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Regional bank realigns for growth with a CX modernization roadmap

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Building a lead generation contact center solution with Amazon Connect

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

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