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49 HGS Digital Case Studies

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  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Improving Content Management Capabilities with a Headless Content Management System

  • Regional bank realigns for growth with a CX modernization roadmap

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Building a lead generation contact center solution with Amazon Connect

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Building Customer Loyalty Through Engaging Social Media Content

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

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