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49 HGS Digital Case Studies

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  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Building Customer Loyalty Through Engaging Social Media Content

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

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