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49 HGS Digital Case Studies

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  • Achieving rapid office-to-home migration with HGS and Twilio

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Regional bank realigns for growth with a CX modernization roadmap

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

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