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49 HGS Digital Case Studies

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  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

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