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49 HGS Digital Case Studies

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  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Building a lead generation contact center solution with Amazon Connect

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Building a lead generation contact center solution with Amazon Connect

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