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50 HGS Digital Case Studies

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  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Building a Lead Generation Contact Center Solution with Amazon Connect

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