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50 HGS Digital Case Studies

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  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Building a lead generation contact center solution with Amazon Connect

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Improving Content Management Capabilities with a Headless Content Management System

  • Global Electronics Manufacturing Services Provider cuts AWS storage costs by 95% with HGS Digital

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

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