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50 HGS Digital Case Studies

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  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Building a lead generation contact center solution with Amazon Connect

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Building Customer Loyalty Through Engaging Social Media Content

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

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