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50 HGS Digital Case Studies

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  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Building Customer Loyalty Through Engaging Social Media Content

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Building a lead generation contact center solution with Amazon Connect

  • Claims automation saves $1.5M annually with 22% efficiency gains

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