49 HGS Digital Case Studies

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  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Improving Content Management Capabilities with a Headless Content Management System

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences