49 HGS Digital Case Studies

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  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Regional bank realigns for growth with a CX modernization roadmap

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Enriching the Content Management Strategy to Improve Speed to Market