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50 HGS Digital Case Studies

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  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Building a lead generation contact center solution with Amazon Connect

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Building a lead generation contact center solution with Amazon Connect

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