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50 HGS Digital Case Studies

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  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Website Rebranding to Enhance Customer Engagement & Experience

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