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49 HGS Digital Case Studies

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  • Enriching the Content Management Strategy to Improve Speed to Market

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Inventory automation enables $11M in savings for agriculture giant

  • Regional bank realigns for growth with a CX modernization roadmap

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

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