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50 HGS Digital Case Studies

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  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Building Customer Loyalty Through Engaging Social Media Content

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Building a Lead Generation Contact Center Solution with Amazon Connect

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