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50 HGS Digital Case Studies

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  • Inventory automation enables $11M in savings for agriculture giant

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Real-Time Appointment Scheduler Application to Improve Conversions

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