49 HGS Digital Case Studies

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  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

  • Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Regional bank realigns for growth with a CX modernization roadmap

  • Inventory automation enables $11M in savings for agriculture giant

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH