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50 HGS Digital Case Studies

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  • Making Data-Driven Decisions Using a Customer Data Platform

  • HGS delivers a decade of first-class customer experience for CPG brand

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • HGS PULSE drives 40% improvement in reporting efficiency

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Improving Content Management Capabilities with a Headless Content Management System

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

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