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49 HGS Digital Case Studies

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  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Building Customer Loyalty Through Engaging Social Media Content

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Inventory automation enables $11M in savings for agriculture giant

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

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