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49 HGS Digital Case Studies

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  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Regional bank realigns for growth with a CX modernization roadmap

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