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50 HGS Digital Case Studies

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  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Improving Content Management Capabilities with a Headless Content Management System

  • Integrating Marketing Campaigns to Improve the Overall Customer Experience

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Regional bank realigns for growth with a CX modernization roadmap

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

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