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49 HGS Digital Case Studies

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  • Website Rebranding to Enhance Customer Engagement & Experience

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Building a lead generation contact center solution with Amazon Connect

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

  • Real-Time Appointment Scheduler Application to Improve Conversions

  • Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

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