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50 HGS Digital Case Studies

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  • Improving the Customer Experience with a Unified Social CRM Solution

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Building Customer Loyalty Through Engaging Social Media Content

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Inventory automation enables $11M in savings for agriculture giant

  • Building a lead generation contact center solution with Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Regional bank realigns for growth with a CX modernization roadmap

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Using technology to drive positive brand sentiment for F&B giant’s social media

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