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50 HGS Digital Case Studies

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  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Tapping into Diverse Customer Segments Through Website Restructuring

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

  • Building a lead generation contact center solution with Amazon Connect

  • Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

  • Claims automation saves $1.5M annually with 22% efficiency gains

  • Using technology to drive positive brand sentiment for F&B giant’s social media

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