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49 HGS Digital Case Studies

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  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Building a lead generation contact center solution with Amazon Connect

  • Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving Content Management Capabilities with a Headless Content Management System

  • Building a lead generation contact center solution with Amazon Connect

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Website Rebranding to Enhance Customer Engagement & Experience

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Regional bank realigns for growth with a CX modernization roadmap

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Building a Lead Generation Contact Center Solution with Amazon Connect

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

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