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50 HGS Digital Case Studies

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  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Inventory automation enables $11M in savings for agriculture giant

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

  • Regional bank realigns for growth with a CX modernization roadmap

  • HGS delivers a decade of first-class customer experience for CPG brand

  • HGS PULSE drives 40% improvement in reporting efficiency

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