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49 HGS Digital Case Studies

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  • Building a lead generation contact center solution with Amazon Connect

  • HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

  • Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Achieving rapid office-to-home migration with HGS and Twilio

  • Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Leveraging Oracle WebCenter Sites to Accelerate Time to Market

  • Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Building Customer Loyalty Through Engaging Social Media Content

  • Enriching the Content Management Strategy to Improve Speed to Market

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