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50 HGS Digital Case Studies

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  • Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Inventory automation enables $11M in savings for agriculture giant

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Building a lead generation contact center solution with Amazon Connect

  • Improving Content Management Capabilities with a Headless Content Management System

  • Improving the Customer Experience with a Unified Social CRM Solution

  • Office-to-home cloud migration with 85% CSAT and $184K annual savings

  • Improving Content Management Capabilities with a Cloud-Based Web Content Management System

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Using technology to drive positive brand sentiment for F&B giant’s social media

  • Building Customer Loyalty Through Engaging Social Media Content

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

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