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49 HGS Digital Case Studies

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  • Building a lead generation contact center solution with Amazon Connect

  • Enriching the Content Management Strategy to Improve Speed to Market

  • Creating contact flows with Amazon Connect to expedite a contact center migration

  • Making Data-Driven Decisions Using a Customer Data Platform

  • Increasing Digital Engagement with a Cohesive Content Marketing Strategy

  • Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

  • Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

  • Creating New Digital Experiences Using Oracle Webcenter Sites

  • Visual IVR drives reduction of agent calls with self-service roadside assistance

  • Building a lead generation contact center solution with Amazon Connect

  • HGS PULSE drives 40% improvement in reporting efficiency

  • Implementing Process Automation & Personalization to Improve the Customer Experience

  • Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

  • Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

  • Website Rebranding to Enhance Customer Engagement & Experience

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