"Changing platforms can be nerve wracking for podcasters that earn their livelihood from it. So knowing that there is somebody on the other end who is an expert, has done it dozens of times, is responsive, and can communicate effectively is a huge plus. These are things that make people comfortable about switching their baby to another platform."
"There is a difference between how people talk about a feature and what the actual feature is. For example, you might say I want a shareable UI for my phone messages. But really the feature is that they want a shared phone number. So they might be asking for X, but we have to understand that they want Y."












