"We wanted wanted our users to also engage with each other, a community. So we started a Slack workspace for our users. Today, it is one of the main ways that people give us feedback. I would say, half the feedback may be still be email, but most of the more meatier discussions happen in Slack, as other users also have the ability to chime in."
"Changing platforms can be nerve wracking for podcasters that earn their livelihood from it. So knowing that there is somebody on the other end who is an expert, has done it dozens of times, is responsive, and can communicate effectively is a huge plus. These are things that make people comfortable about switching their baby to another platform."