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"When a customer interacts with us, we assign it a category at high level and then a sub-category, which is very specific. Now there are about 200 different subcategories. So we're able to pull reports: How often did a customer write in Q1 asking to do this? We can get …
"We wanted wanted our users to also engage with each other, a community. So we started a Slack workspace for our users. Today, it is one of the main ways that people give us feedback. I would say, half the feedback may be still be email, but most of the …
Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand …
Canny helps teams listen to their users to build better products. Canny is a simple way to collect & organize user feedback. Canny uses data to be confident that you’re …
Productlane is a customer support tool built for modern companies. Software should be simple, fast, and beautiful. You get there when building with user feedback in mind, but it's mostly …
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