"We are not only looking for things in the middle of the bell curve. We are also actively listening to people on the edges as that's how our core products were initially built we are designing inclusive products for people traditionally underserved by the market."

"We encourage anyone who receives customer feedback, including product managers, salespeople, engineers, etc. to post to that list. Product managers are especially encouraged to summarize their customer conversations since they do a lot of them, and their conversations are always focused in on new product development."