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Herald helps product and customer teams work together to grow revenue by painting a full picture of user problems.
"We started with a few contacts we knew—like three or four. And then at the end of each of those conversations, we would ask them to introduce us to three …
"We used to post feedback to Slack and had conversations about it randomly. With Herald, our users can talk directly to all my teammates. That would never have been possible …
"We are not only looking for things in the middle of the bell curve. We are also actively listening to people on the edges as that's how our core products …
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