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"The most useful feature is the metrics for me personally. I can see how many of our resellers are logging on and not finding what they need versus those that have. I can also see what people are searching for so I know exactly what content needs to be added or updated."
"HelpJuice was from the beginning really easy to use and the expert support to update the layout was a big plus. With the help of HelpJuice we have seen a 100% reduction in emails to the team lead of our support partner, which has enabled us to provide a much better customer experience."
Bloomfire exists to organize knowledge and expertise, and makes it accessible and shareable with the people that need it most. Bloomfire's easy-to-use, elegant social knowledge network software is used by thousands of employees at leading companies for social learning, customer service, and sales and marketing alignment. With Bloomfire, collaboration is easier, work gets done more efficiently, and employees and customers are more satisfied.
ProProfs Knowledge Base software is a one-stop solution for businesses looking to reduce customer tickets and manage company knowledge. The software comes with compelling features that help you create a centralized platform that can be accessed on-the-go. Having catered to companies across various industries, they at ProProfs understand your requirements for knowledge management solutions. With ProProfs Knowledge Base software, they aim to help you delight your customers as well as employees with anytime & anywhere access, instant answers, and smooth search experience.
Slab is building their long-term memory. They reimagined the humble knowledge base from the core user needs to make information sharing within teams fast, intuitive, and empowering. Behind the scenes, they geek out over the latest technologies to put a simple and elegant product on the center stage. They are a small team of experienced developers and designers backed by top-tier investors, including Matrix Partners, CRV, and NEA.
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