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"HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%."
"Even if we cannot solve a problem right away, the first reaction is also extremely important. A simple Hi! We’re looking into your case”, a few friendly messages in a chat will make a user understand they’re talking to a real person. This immediately increases the level of customers’ trust and loyalty."
Firstup is redefining the digital employee experience to put people first and lift companies up. We make communication solutions that build authentic engagement and create two-way conversation between employees and companies. Our powerful orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work. That’s why 40% of Fortune 100 companies like Amazon, ABInBev, Ford and Pfizer have chosen us to power their frontline, simplify their digital workplace and unlock the potential of their workforces. Get started at firstup.io.
Messagepoint is a powerful hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides an intuitive and secure environment for business users to directly own and control touchpoint messaging content and business rules driving the pace of change for customer-facing print and digital communications. Messagepoint was recently named the 2016 CODiE Award winner for Best Multi-channel Publishing Platform.
Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle-empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific.
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