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"HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%."
"Even if we cannot solve a problem right away, the first reaction is also extremely important. A simple Hi! We’re looking into your case”, a few friendly messages in a chat will make a user understand they’re talking to a real person. This immediately increases the level of customers’ trust and loyalty."
Napersoft has been a leading provider of Customer Communications Management (CCM) solutions. Napersoft CCM solutions are designed to holistically manage customer communications across all lines-of-business within an enterprise. Their solutions empower business users to quickly and easily compose, format and deliver relevant and personalized customer communications at the right time in customer-preferred channels, helping to enrich the overall customer experience.
Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle-empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific.
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people across 180+ countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.
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