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"HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%."
"Even if we cannot solve a problem right away, the first reaction is also extremely important. A simple Hi! We’re looking into your case”, a few friendly messages in a chat will make a user understand they’re talking to a real person. This immediately increases the level of customers’ trust and loyalty."
Ecrion is a leading provider of innovative data integration, customer communications management, and business intelligence technologies. This work with local and multi-national organizations across industries and revenue bands to implement comprehensive solutions to mission-critical business challenges. Their results-oriented approach combines Ecrion’s technology and expert knowledge to deliver highly accessible end-to-end solutions.
Front is reinventing the inbox so people can accomplish more together. With new workflows, efficient collaboration, and all their communication channels in one place, more than 3,500 businesses rely on their Front inbox to be more productive as a team. Front has raised $79 million from Sequoia, DFJ, and others to unlock new ways to work that make people more efficient, fulfilled, and ultimately happier at work. They’re building new ways for teams to communicate and collaborate easily, openly, and with the information they need. So every conversation with a customer, partner, or teammate helps them move faster, make smarter decisions, and learn from each other.
Rocket.Chat is a fast-growing enterprise communication and collaboration platform that is now installed on over 500k servers and counts over 12m users worldwide as well as having an active, passionate community of over 1k developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and to establish a marketplace that will nurture app-building and offer services to enable businesses to be built using Rocket.Chat.
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