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"HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%."
"Even if we cannot solve a problem right away, the first reaction is also extremely important. A simple Hi! We’re looking into your case”, a few friendly messages in a chat will make a user understand they’re talking to a real person. This immediately increases the level of customers’ trust and loyalty."
Bitrix24 is an initiative of Bitrix, Inc., a privately owned company owned and managed by its founders. The Bitrix24 service is the final evolutionary stage of Bitrix Intranet and Extranet solutions (Bitrix, Inc. products) and was launched as a beta cloud-based service in April 2012. Bitrix24 is a free CRM, project management, communication and collaboration platform, available in cloud and on-premise with open source code access. Bitrix takes pride in serving customers ranging from Fortune 500 companies to small organizations, including well-known enterprises like Xerox, Samsung, Volkswagen, KIA, Vogue and PC Magazine.
FCI CCM is revolutionizing customer communications by delivering an amazing digital experience to organizations of all sizes with the help of a dynamic, interactive and highly personalized communications. Their mission is to eliminate the dead, one-way communications and make it easy for organizations to lean on one-to-one customer experiences. FCI CCM provides customer communication management solutions and services to organizations to meet their business goals, support regulatory compliance, and drive business growth.
Front is reinventing the inbox so people can accomplish more together. With new workflows, efficient collaboration, and all their communication channels in one place, more than 3,500 businesses rely on their Front inbox to be more productive as a team. Front has raised $79 million from Sequoia, DFJ, and others to unlock new ways to work that make people more efficient, fulfilled, and ultimately happier at work. They’re building new ways for teams to communicate and collaborate easily, openly, and with the information they need. So every conversation with a customer, partner, or teammate helps them move faster, make smarter decisions, and learn from each other.
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