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Napersoft has been a leading provider of Customer Communications Management (CCM) solutions. Napersoft CCM solutions are designed to holistically manage customer communications across all lines-of-business within an enterprise. Their solutions empower business users to quickly and easily compose, format and deliver relevant and personalized customer communications at the right time in customer-preferred channels, helping to enrich the overall customer experience.
“The real beauty of this system is that the only operator intervention is the assignment of error codes. No one writes or proofreads individual documents. But taxpayers receive clear, attractive …
“Because of the high use of merge fields and situational based paragraphs in our documents, we found business rules to be a very important component of the solution.”
“Napersoft CCM automates the document creation process quickly and easily, but also allows our business users to make free-form edits and submit their changes for approval if need be.”
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