"This mission is evolving in the right direction, despite the unprecedented challenges of COVID-19. We are concentrated on a phased approach that strikes a delicate balance between productive change management and transitioning the focus of our operators to the ways these tools can help them make good business decisions. Over …

"It’s not a matter of answering, ‘how are we going to manage our hiring and our people operations’ anymore. It’s now about being able to focus on identifying the right people, training them correctly, marketing the business, and doing the things that will help us drive more revenue."