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"You don’t know what you need until you see it. With the efficiency and expediency of the process, we can talk to so many more customers. We’re writing an insane amount of orders, and the fact that those orders can be written and shipped out that day is a huge …
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"The sales and demo process was really difficult when reps would have to dig through their image library and the file sharing app just to find the files they needed. Our goal was to allow reps to have everything in one platform, so that they could sell, do demos, and …
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"It has completely changed the way an order is taken and how we communicate with reps."
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"Before, everything was manual, and we would sit for weeks to get all the orders entered. Now, after a trade show, I just review the orders quickly and export them. I have everything I need to begin production."
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"We’ve been using Handshake now for half a year, and we’ve seen more changes and improvements in the past few months than we saw in the eight years with our own custom solution."
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“Sometimes if my supplier ran out-of-stock, they wouldn’t contact me, they would just send me what they had.”
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"My order management solution provides me with customer history, and I’ve had customers say that they won’t buy from anyone else for this single reason––they get sick of having to call my competitors when they forget something."
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"Our customers also enjoy the process of dealing with the Handshake app. I can flip through the catalog without having to lug around a 4-inch binder of all of our products, and the customer gets an immediate confirmation of what they ordered."
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"Stephanie guided me through the entire process I need to know how to answer my internal team’s questions, and the video tutorials were so easily laid out. Going through it step by step made the whole process a lot easier."
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"I told Handshake that I needed to be all set up for a trade show in a few weeks, and they were all over it. They told us exactly what information I needed to gather, and walked us through the integration with QuickBooks. It was truly a seamless process."
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"We tried various manual and system approaches to address these problems through the years, all with limited success. Finally, we found the Handshake app in early 2013. It has worked the way I wanted it to from day one."
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"Think about how many businesses have become self-service. Our customers are going to expect that."
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“Buyers really have that a-ha moment when they have the product in their hands and can see in-person the different features and benefits it offers.”
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"Our dealers are used to B2B sites with their other suppliers. Knowing that Buff, Inc. has one just makes it easier for them. They prefer to log in and buy, rather than making a call or sending an email, and then having to wait on a response."
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"I asked the teams if they would be willing to give up Handshake, and the answer was a uniform and resounding, No Handshake has now become an integral part of our sales process."