348 Guidewire Testimonials

"Our positive experiences with the innovation and quality of ClaimCenter and PolicyCenter were important factors in our selection of BillingCenter. We are excited about the innovative tools we’ll be able to offer our agents and policyholders to help us meet our current and future business and IT goals."

"We needed a system that could handle our current lines of business and had the flexibility to grow with our business and client demands. Guidewire ClaimCenter has the configurability and scalability for which we were looking."

"The seamless billing process and enhanced customer experience that BillingCenter will bring will positively affect our customer retention rate. From a new business perspective, BillingCenter will help us give potential customers, as well as new targeted segments, more billing options, letting them choose their payment schedule as well as how they receive and pay their bills."

"We chose ClaimCenter because of the robust functionality that it offered. We chose Guidewire because of the company’s vision and commitment to the industry, commitment to evolve, and commitment to make the product meet the needs of its insurer base."

"We can handle claims quicker. We can better communicate and answer questions about billing or other issues. This enables us to provide greater service and more value to all our customers in the future."

"Guidewire’s focus will ensure we can offer our customers the straight-through processing, omnichannel capabilities and digitalized experience they want. Our focus will ensure the simplicity and structure in our products and services that improve the overall customer experience."

"Our data was just so hard to get to if we didn't have Explore. The ability to self-serve with Explore and have every field available instantly has significantly improved our claims operations. Explore is a great tool to get fast answeres."

"Building an Explore dashboard is one of the easiest things I've done. Prior to Explore, the process for us to get actionable insights out of our data would have taken a month to figure out."

"With Canvas we are able to plot where our policies are in relation to the wildfire and proactively reach out to our policyholders to tell them what coverages are provided if they’re temporarily forced from their homes. People really appreciate that."

"With Guidewire Predict, and the ability to quickly and consistently assign each claim to the right handler from the start, we can settle claims faster – fostering even more trust and lasting relationships with our policyholders."

“We chose to migrate our Guidewire products onto Guidewire Cloud to better optimize our costs and improve platform support, Transferring platform maintenance to Guidewire allows us to utilize regular ongoing updates and take advantage of Guidewire’s latest innovations much more quickly and seamlessly than when we were using Guidewire on premise."

"We’ve received positive feedback from our agents, specifically around the user interface which is visually appealing."

"Guidewire has enabled us to implement pricing models that we weren't able to previously and allowed us to expedite our state expansion plan, both of which contributed to improvements in our loss ratio."

“We’ve been very interested in the loss ratio improvement that a predictive model can give to an insurer both for personal and commercial lines.”

"Analytics Manager is easy to use and abstracts all the details between PolicyCenter and the SAS models. Without the framework, we would have to translate the models into Gosu code."