348 Guidewire Testimonials

"We are committed to providing our policyholders and brokers the very best service we can. We have found what we believe is the ideal solution with Guidewire’s industry leading product set and commitment to R&D, coupled with EY’s expertise in Guidewire project implementations, hosting and managed services capabilities. This combination will put us on an equal footing with companies much larger in size than we are and it will allow us to focus on what we do best: protect and serve our customers."

"ClaimCenter is enabling us to increase the speed and efficiency with which we are able to process claims by automating processes and ensuring handling consistencies across our staff. With ClaimCenter, all of our claims handling capabilities are in one system, simplifying our adjusters’ lives and enabling us to better focus on serving our policyholders and agents."

"Standardizing our claims handling processes with ClaimCenter will result in consistent, accurate, and prompt claims outcomes for our customers. Our goal is to be recognized as the premier claims organization in the insurance industry. The performance and operational visibility improvements ClaimCenter provides, such as the system’s built-in performance metrics to ensure we are performing to our internally established best practices, will certainly help us achieve this, and will also demonstrate our willingness to pay philosophy."

"We chose ClaimCenter because of the robust functionality that it offered. We chose Guidewire because of the company’s vision and commitment to the industry, commitment to evolve, and commitment to make the product meet the needs of its insurer base."

"We can handle claims quicker. We can better communicate and answer questions about billing or other issues. This enables us to provide greater service and more value to all our customers in the future."

"Guidewire’s focus will ensure we can offer our customers the straight-through processing, omnichannel capabilities and digitalized experience they want. Our focus will ensure the simplicity and structure in our products and services that improve the overall customer experience."

"Our data was just so hard to get to if we didn't have Explore. The ability to self-serve with Explore and have every field available instantly has significantly improved our claims operations. Explore is a great tool to get fast answeres."

"Building an Explore dashboard is one of the easiest things I've done. Prior to Explore, the process for us to get actionable insights out of our data would have taken a month to figure out."

"With Canvas we are able to plot where our policies are in relation to the wildfire and proactively reach out to our policyholders to tell them what coverages are provided if they’re temporarily forced from their homes. People really appreciate that."

"With Guidewire Predict, and the ability to quickly and consistently assign each claim to the right handler from the start, we can settle claims faster – fostering even more trust and lasting relationships with our policyholders."

“We chose to migrate our Guidewire products onto Guidewire Cloud to better optimize our costs and improve platform support, Transferring platform maintenance to Guidewire allows us to utilize regular ongoing updates and take advantage of Guidewire’s latest innovations much more quickly and seamlessly than when we were using Guidewire on premise."

"We’ve received positive feedback from our agents, specifically around the user interface which is visually appealing."

"Guidewire has enabled us to implement pricing models that we weren't able to previously and allowed us to expedite our state expansion plan, both of which contributed to improvements in our loss ratio."

“We’ve been very interested in the loss ratio improvement that a predictive model can give to an insurer both for personal and commercial lines.”

"Analytics Manager is easy to use and abstracts all the details between PolicyCenter and the SAS models. Without the framework, we would have to translate the models into Gosu code."