We are a specialty carrier, so having a configurable system supported by a solution that enables us to stay current on industry standards appealed to us greatly. It is excellent to be on a platform that is recognized as an insurance industry leader. By selecting Guidewire, we know we are working with a true partner and don’t have to worry that our partner doesn’t understand our business or isn’t listening to us. Guidewire has already shown that they listen to us.

As an early Guidewire Software customer, it is our experience that Guidewire is dedicated to innovation and committed to investing in the improvement of their software. Guidewire gave us a top notch product that helps our employees be more productive and deliver a great customer experience due to the automation of previously manual tasks. We believe that Guidewire technology allows us to be more aware of the status of our claims by giving us a platform to collect, retrieve and view information efficiently for better measurement, metrics, and customer service.

We selected Guidewire as a partner to help us transform our underwriting and policy administration operations because of its significant industry footprint, implementation methodologies, and the best practices it will bring to Island Insurance that we can leverage across our entire business. We are confident that PolicyCenter will help us increase our service levels to both our agents and customers.

Any system implementation process of this scale has its challenges. Guidewire’s straightforward and honest approach has been integral to the successful implementation of the system. BillingCenter is easily configurable so we have been able to integrate it fully with our policy processing system and obtain real-time information. In addition, we are now able to respond quickly to changes identified by agents improving their experience of working with us to develop their businesses.

Following an extensive vendor search, LähiTapiola selected Guidewire based on its strong reputation and credibility, the usability of its software, and its proof-of-concept results. As part of our strategic program, and enabled through our InsuranceSuite deployment, we will have a renewed core system suite that can deliver a range of efficiencies and improvements in user experience for both internal and external users.

In our migration project, we have focused on auditability. I was surprised in a very positive way how smooth the migration went, despite the technical complexities that the project had to tackle. Data quality together with reconciliation is extraordinary.

We were looking to consolidate the current systems we were using across our companies to a single system that would unify all our disparate billing processes and approaches for our policyholders and distribution partners. BillingCenter, as a highly configurable system, is very intuitive and will make our system replacement process go more quickly and smoothly.

We selected Guidewire InsuranceSuite because its out of the box capabilities met our requirements with almost no customization, which will allow us to adopt best-in-class practices quickly. We also valued the high quality of the software, as well as the abundant positive feedback we received from current Guidewire customers. We considered selecting three different vendors if that would have provided us with the best functional support and technology on the market, but we found that the individual merits of Guidewire’s PolicyCenter, BillingCenter, and ClaimCenter were market-leading. We are looking forward to the benefits of having our core systems on one cohesive platform; including the productivity and efficiencies we will gain from having streamlined processes across our core functions.

BillingCenter has an important role to play in ensuring the continual improvement of our operational processes. It is delivering tangible benefits to both the business and our agency network and provides us with the scope to make further enhancements to meet our needs in the future.

With InsuranceSuite, we will be able to provide an improved customer experience with more tailored products and services. We will also be better positioned to respond to developing insurance needs and generate a competitive advantage for our business.

Our choice of PolicyCenter and BillingCenter has been validated, over the course of this 12 month project, in how easy this software is to handle as we have configured it to our particular needs. We are also gratified to see that the first phase of the project was completed on time, in scope, under budget and met our quality specifications.

We believe that PolicyCenter’s technology enables us to shape our services.

The complexity of the data migration project was the biggest challenge for us, yet it is also the biggest achievement. Thanks to the quality of our preparatory business analysis, this migration is a star performer.

This was the first installation of Guidewire DataHub in the EMEA region, and our business people are very happy, They have rated the project very well—especially the migration for its outstanding data quality.

Sometimes out-of-thebox processes are more complicated but, with Guidewire, the processes were simpler out of the box, not more complex.

It was essential for us to deliver data daily from the new core systems to Basler’s EDW for reporting and analytical purposes. DataHub allows us to do this by serving as our central data platform.