"Our District has a core mission of conservation yet we were printing e-mails and putting them into folders. These paper-based processes were the opposite of how we wanted to operate. It is always a worthy and important effort to pioneer being mindful of our resources, time, water, money, and consistently …

“We have been using GovOS Business Licensing for several years now. We’ve had several staff member changes, but I never have to worry about sales taxes and licensing – even with staff turnover. With GovOS Business Licensing, this revenue collection just ‘goes’ without me worrying about a thing.”

"Start with a simple form whose purpose is to collect information from residents or from employees. Starting small will help you with quick wins, then you can start digitizing more complex forms. This approach makes a world of difference."

"For those of us who work in government, there's always this negative connotation that government's there to be a roadblock, messy, red tape. There are a lot of governments trying to make government more beautiful and user-friendly. For me, Making Government Beautiful is allowing the public to find ways that …

“Once COVID hit, our office was closed to the public so having business licensing online was huge for us since we were able to refer people to the online form.”

"In terms of the platform, SeamlessGov has made leaps and bounds in just the last couple months. I look forward to seeing how you continue to make it better. With SeamlessGov, we keep finding more and more things to put into the system to improve the way the forms work."

“We wanted to modernize the look and feel of the site, but more importantly we wanted to improve its usability. From our research, we discovered that the functionality most important to our constituents was the ability to complete forms, digitally.”

"By adding licensing and tax filing options alongside our existing identification and compliance system, we can work in conjunction with STR owners to create an efficient environment for everyone. We know short-term rentals will continue to grow in popularity, so we’re investing more in our systems to ensure all citizens …

“This has been one of the most successful tools that we’ve been able to have to find all of that history.”

"I’ve worked exclusively in local government for the last 15 years. I’ve been in Dedham now for about the last four and a half years. In my role here, I’m the Chief Financial Officer, but I also have the dual pleasure of being really the Chief Information Officer for the …

"Beautiful government is when everyone respects each other and works together. When you work apart you're not gonna accomplish anything."

“My team has found using the auto-indexing feature for birth and death certificates to be both accurate and time-saving. We are currently using the Vital Records Management app to record 98.5% of all birth records within 1 day, while our death records are averaging 8 days, exceeding the VSU standard …

"Then they go to payments portal and then I get that submission in my inbox. It takes me less than 1 minute to approve it. It's just been - awesome. I'm guessing I have around 200 or 300 submissions / season."

"The system we had before, didn’t allow for [Drag & Drop]. It was a very clunky way to do it and it would take hours and hours just to build a simple form. Once [other employees] realized they could Drag & Drop — that they could do it in minutes …

"We want to be one of the top best cities in the United States.. Don't be so myopic about the tool - THINK from the perspective of your customer. You are there to serve them. What is it that they need? If I'm a single mother with 3 kids and …