29 GetFeedback Testimonials

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  • "GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we’ve seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data to quickly access insights and take action."

  • "GetFeedback is highly innovative. We now can spot trends among our customer’s feedback and take immediate action to improve customer happiness."

  • "GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business."

  • "Using GetFeedback and Salesforce, we can now take our customer feedback and turn it into action."

  • "GetFeedback's specific targeting options are a great way to gather insights efficiently without bothering all site users, but still obtain the high-value insights we need to continue improving the CX."

  • "GetFeedback’s comprehensive platform helps us measure and improve our end-to-end customer experience. It’s so powerful and flexible, and the Salesforce integration is key."

  • "The worst feedback you can get is something that you cannot follow up on or act upon."

  • "GetFeedback is helping us have more conversations with our users and grow their enthusiasm about our product."

  • "We love the fact that we can easily integrate GetFeedback data with Salesforce data. A lot of our internal users don’t realize that GetFeedback is a separate thing because they see it and to them, it’s a part of Salesforce."

  • "With GetFeedback, we can capture the Voice of the Customer to understand where and how we can improve, so we can increase the overall adoption and satisfaction of the app."

  • “We can even set up features like Slack notifications ourselves without having to turn to our RevOps team."

  • "GetFeedback is shaping how we operate as a business and helping us deliver a seamless client and customer support experience."

  • “GetFeedback helps us collect continuous feedback in a more organic way. We receive feedback on our site every day, sometimes every hour, depending on time.”

  • "We’re listening to our customers across multiple dimensions in the heat of the moment, and we’re able to take actions and make decisions based on what our customers are saying."

  • "GetFeedback had a large influence on the decisions regarding the vision, position, and launch of our Healthbox initiative."