29 GetFeedback Testimonials

"GetFeedback’s comprehensive platform helps us measure and improve our end-to-end customer experience. It’s so powerful and flexible, and the Salesforce integration is key."

"Now that we have our client feedback in Salesforce, we can sort it by department, by branch, or by business line, and take action on a daily basis."

"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business."

"GetFeedback is shaping how we operate as a business and helping us deliver a seamless client and customer support experience."

"Every interaction is an opportunity to win or lose a customer relationship. We want our customers to have the opportunity to provide feedback on every single experience, so we know what we're doing well and what we need to fix."

“The way you followed up to my survey, and how other people on the staff have helped us in the past, makes me feel that whenever we need you guys, you will have our back.”

"The worst feedback you can get is something that you cannot follow up on or act upon."

“Every banker has access to their scores. In our retail branches as an example, not only do they call clients who are Detractors, they also call those recorded as Passive. We’re reaching out directly to see what we can do to improve the process for any client who’s not extraordinarily happy.”

"The big success for us was that we were able to get nearly 100% survey engagement with volunteers by using GetFeedback."

"A perfect way to showcase my products."

"GetFeedback's specific targeting options are a great way to gather insights efficiently without bothering all site users, but still obtain the high-value insights we need to continue improving the CX."

"We want to make sure our customers have a great end to end experience, from when they walk into the showroom to when their shed is installed. And GetFeedback helps us do just that."

"We use GetFeedback to evaluate how prospects feel about our product and to nurture warm leads down the pipeline. This helps our sales team to further qualify their opportunities and directly impact their bottom line.”

"We’re listening to our customers across multiple dimensions in the heat of the moment, and we’re able to take actions and make decisions based on what our customers are saying."

"GetFeedback is helping us have more conversations with our users and grow their enthusiasm about our product."