29 GetFeedback Testimonials

“GetFeedback helps us collect continuous feedback in a more organic way. We receive feedback on our site every day, sometimes every hour, depending on time.”

"Using GetFeedback and Salesforce, we can now take our customer feedback and turn it into action."

"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we’ve seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data to quickly access insights and take action."

"GetFeedback's specific targeting options are a great way to gather insights efficiently without bothering all site users, but still obtain the high-value insights we need to continue improving the CX."

"It’s all about being where your customers are and being able to interact with them at the pace and the venue of their choice. That’s why we’ve set ourselves up with GetFeedback."

"GetFeedback allows us to consolidate and synthesize the Voice of the Customer, which is so important as we make data-driven decisions moving forward."

"We want our customers’ voice to be an informative part of our decision making process. Since rolling out GetFeedback, our response rates have improved by 400%."

"GetFeedback is helping us have more conversations with our users and grow their enthusiasm about our product."

“We’re lucky to be a company where people treat us like one of the family."

"GetFeedback is shaping how we operate as a business and helping us deliver a seamless client and customer support experience."

"We’re listening to our customers across multiple dimensions in the heat of the moment, and we’re able to take actions and make decisions based on what our customers are saying."

"A perfect way to showcase my products."

“We can even set up features like Slack notifications ourselves without having to turn to our RevOps team."

"We love the fact that we can easily integrate GetFeedback data with Salesforce data. A lot of our internal users don’t realize that GetFeedback is a separate thing because they see it and to them, it’s a part of Salesforce."

"GetFeedback had a large influence on the decisions regarding the vision, position, and launch of our Healthbox initiative."