29 GetFeedback Testimonials

"GetFeedback is helping us have more conversations with our users and grow their enthusiasm about our product."

"The big success for us was that we were able to get nearly 100% survey engagement with volunteers by using GetFeedback."

“GetFeedback helps us collect continuous feedback in a more organic way. We receive feedback on our site every day, sometimes every hour, depending on time.”

"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business."

"We love the fact that we can easily integrate GetFeedback data with Salesforce data. A lot of our internal users don’t realize that GetFeedback is a separate thing because they see it and to them, it’s a part of Salesforce."

“We’re lucky to be a company where people treat us like one of the family."

"Using GetFeedback and Salesforce, we can now take our customer feedback and turn it into action."

"The worst feedback you can get is something that you cannot follow up on or act upon."

"We want our customers’ voice to be an informative part of our decision making process. Since rolling out GetFeedback, our response rates have improved by 400%."

"Every interaction is an opportunity to win or lose a customer relationship. We want our customers to have the opportunity to provide feedback on every single experience, so we know what we're doing well and what we need to fix."

“The way you followed up to my survey, and how other people on the staff have helped us in the past, makes me feel that whenever we need you guys, you will have our back.”

"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we’ve seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data to quickly access insights and take action."

"Now that we have our client feedback in Salesforce, we can sort it by department, by branch, or by business line, and take action on a daily basis."

“Every banker has access to their scores. In our retail branches as an example, not only do they call clients who are Detractors, they also call those recorded as Passive. We’re reaching out directly to see what we can do to improve the process for any client who’s not extraordinarily happy.”

"GetFeedback is highly innovative. We now can spot trends among our customer’s feedback and take immediate action to improve customer happiness."