29 GetFeedback Testimonials

"We want our customers’ voice to be an informative part of our decision making process. Since rolling out GetFeedback, our response rates have improved by 400%."

"We love the fact that we can easily integrate GetFeedback data with Salesforce data. A lot of our internal users don’t realize that GetFeedback is a separate thing because they see it and to them, it’s a part of Salesforce."

"It’s all about being where your customers are and being able to interact with them at the pace and the venue of their choice. That’s why we’ve set ourselves up with GetFeedback."

"Every interaction is an opportunity to win or lose a customer relationship. We want our customers to have the opportunity to provide feedback on every single experience, so we know what we're doing well and what we need to fix."

"GetFeedback is highly innovative. We now can spot trends among our customer’s feedback and take immediate action to improve customer happiness."

"GetFeedback is helping us have more conversations with our users and grow their enthusiasm about our product."

"GetFeedback’s comprehensive platform helps us measure and improve our end-to-end customer experience. It’s so powerful and flexible, and the Salesforce integration is key."

“We can even set up features like Slack notifications ourselves without having to turn to our RevOps team."

"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business."

"GetFeedback allows us to consolidate and synthesize the Voice of the Customer, which is so important as we make data-driven decisions moving forward."

“We win in the marketplace by providing personalized guidance to every customer. GetFeedback has allowed me to elevate my passion for great CX, and make an even bigger difference across a very complex business.”

"Using GetFeedback and Salesforce, we can now take our customer feedback and turn it into action."

“We’re lucky to be a company where people treat us like one of the family."

"We use GetFeedback to evaluate how prospects feel about our product and to nurture warm leads down the pipeline. This helps our sales team to further qualify their opportunities and directly impact their bottom line.”

"The worst feedback you can get is something that you cannot follow up on or act upon."