"GetFeedback is highly innovative. We now can spot trends among our customer’s feedback and take immediate action to improve customer happiness."

"We want to make sure our customers have a great end to end experience, from when they walk into the showroom to when their shed is installed. And GetFeedback helps us do just that."

"The big success for us was that we were able to get nearly 100% survey engagement with volunteers by using GetFeedback."

"GetFeedback provides the real-time customer insights that we need to take action. Our survey completion rate has skyrocketed to 94%, and our costs have gone down 95%."

“We’re lucky to be a company where people treat us like one of the family."

"The worst feedback you can get is something that you cannot follow up on or act upon."

"Now that we have our client feedback in Salesforce, we can sort it by department, by branch, or by business line, and take action on a daily basis."

“Every banker has access to their scores. In our retail branches as an example, not only do they call clients who are Detractors, they also call those recorded as Passive. We’re reaching out directly to see what we can do to improve the process for any client who’s not extraordinarily …

"GetFeedback is helping us have more conversations with our users and grow their enthusiasm about our product."

"It’s all about being where your customers are and being able to interact with them at the pace and the venue of their choice. That’s why we’ve set ourselves up with GetFeedback."

"GetFeedback allows us to consolidate and synthesize the Voice of the Customer, which is so important as we make data-driven decisions moving forward."

"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business."

"GetFeedback's specific targeting options are a great way to gather insights efficiently without bothering all site users, but still obtain the high-value insights we need to continue improving the CX."

"Using GetFeedback and Salesforce, we can now take our customer feedback and turn it into action."

“GetFeedback helps us collect continuous feedback in a more organic way. We receive feedback on our site every day, sometimes every hour, depending on time.”