“We can even set up features like Slack notifications ourselves without having to turn to our RevOps team."

"GetFeedback is shaping how we operate as a business and helping us deliver a seamless client and customer support experience."

"GetFeedback’s comprehensive platform helps us measure and improve our end-to-end customer experience. It’s so powerful and flexible, and the Salesforce integration is key."

"With GetFeedback, we can capture the Voice of the Customer to understand where and how we can improve, so we can increase the overall adoption and satisfaction of the app."

“The way you followed up to my survey, and how other people on the staff have helped us in the past, makes me feel that whenever we need you guys, you will have our back.”

"We want our customers’ voice to be an informative part of our decision making process. Since rolling out GetFeedback, our response rates have improved by 400%."

"We use GetFeedback to evaluate how prospects feel about our product and to nurture warm leads down the pipeline. This helps our sales team to further qualify their opportunities and directly impact their bottom line.”

"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business."

"GetFeedback's specific targeting options are a great way to gather insights efficiently without bothering all site users, but still obtain the high-value insights we need to continue improving the CX."

“We win in the marketplace by providing personalized guidance to every customer. GetFeedback has allowed me to elevate my passion for great CX, and make an even bigger difference across a very complex business.”

"We love the fact that we can easily integrate GetFeedback data with Salesforce data. A lot of our internal users don’t realize that GetFeedback is a separate thing because they see it and to them, it’s a part of Salesforce."

"Now that we have our client feedback in Salesforce, we can sort it by department, by branch, or by business line, and take action on a daily basis."

“Every banker has access to their scores. In our retail branches as an example, not only do they call clients who are Detractors, they also call those recorded as Passive. We’re reaching out directly to see what we can do to improve the process for any client who’s not extraordinarily …

“We’re lucky to be a company where people treat us like one of the family."

"We’re listening to our customers across multiple dimensions in the heat of the moment, and we’re able to take actions and make decisions based on what our customers are saying."