29 GetFeedback Testimonials

"We love the fact that we can easily integrate GetFeedback data with Salesforce data. A lot of our internal users don’t realize that GetFeedback is a separate thing because they see it and to them, it’s a part of Salesforce."

"The worst feedback you can get is something that you cannot follow up on or act upon."

“GetFeedback helps us collect continuous feedback in a more organic way. We receive feedback on our site every day, sometimes every hour, depending on time.”

"The big success for us was that we were able to get nearly 100% survey engagement with volunteers by using GetFeedback."

"We want to make sure our customers have a great end to end experience, from when they walk into the showroom to when their shed is installed. And GetFeedback helps us do just that."

"Now that we have our client feedback in Salesforce, we can sort it by department, by branch, or by business line, and take action on a daily basis."

“Every banker has access to their scores. In our retail branches as an example, not only do they call clients who are Detractors, they also call those recorded as Passive. We’re reaching out directly to see what we can do to improve the process for any client who’s not extraordinarily happy.”

“The way you followed up to my survey, and how other people on the staff have helped us in the past, makes me feel that whenever we need you guys, you will have our back.”

"GetFeedback’s comprehensive platform helps us measure and improve our end-to-end customer experience. It’s so powerful and flexible, and the Salesforce integration is key."

"We want our customers’ voice to be an informative part of our decision making process. Since rolling out GetFeedback, our response rates have improved by 400%."

“We win in the marketplace by providing personalized guidance to every customer. GetFeedback has allowed me to elevate my passion for great CX, and make an even bigger difference across a very complex business.”

"GetFeedback is helping us have more conversations with our users and grow their enthusiasm about our product."

“We’re lucky to be a company where people treat us like one of the family."

"With GetFeedback, we can capture the Voice of the Customer to understand where and how we can improve, so we can increase the overall adoption and satisfaction of the app."

"We use GetFeedback to evaluate how prospects feel about our product and to nurture warm leads down the pipeline. This helps our sales team to further qualify their opportunities and directly impact their bottom line.”