"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business."

"GetFeedback is shaping how we operate as a business and helping us deliver a seamless client and customer support experience."

“Every banker has access to their scores. In our retail branches as an example, not only do they call clients who are Detractors, they also call those recorded as Passive. We’re reaching out directly to see what we can do to improve the process for any client who’s not extraordinarily …

"We love the fact that we can easily integrate GetFeedback data with Salesforce data. A lot of our internal users don’t realize that GetFeedback is a separate thing because they see it and to them, it’s a part of Salesforce."

"GetFeedback’s comprehensive platform helps us measure and improve our end-to-end customer experience. It’s so powerful and flexible, and the Salesforce integration is key."

"GetFeedback had a large influence on the decisions regarding the vision, position, and launch of our Healthbox initiative."

"It’s all about being where your customers are and being able to interact with them at the pace and the venue of their choice. That’s why we’ve set ourselves up with GetFeedback."

"GetFeedback allows us to consolidate and synthesize the Voice of the Customer, which is so important as we make data-driven decisions moving forward."

"We’re listening to our customers across multiple dimensions in the heat of the moment, and we’re able to take actions and make decisions based on what our customers are saying."

“We win in the marketplace by providing personalized guidance to every customer. GetFeedback has allowed me to elevate my passion for great CX, and make an even bigger difference across a very complex business.”

"With GetFeedback, we can capture the Voice of the Customer to understand where and how we can improve, so we can increase the overall adoption and satisfaction of the app."

"GetFeedback is highly innovative. We now can spot trends among our customer’s feedback and take immediate action to improve customer happiness."

"Now that we have our client feedback in Salesforce, we can sort it by department, by branch, or by business line, and take action on a daily basis."

"GetFeedback's specific targeting options are a great way to gather insights efficiently without bothering all site users, but still obtain the high-value insights we need to continue improving the CX."

"GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we’ve seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data to quickly access insights and take action."