“The Crossnet team is fully committed and always ready to help. Their main asset is their people, who are knowledgeable about best practices application and platform capabilities.”

"We made savings by eliminating call diverts, then added chat and email to lower costs further. Now we have 1,100 agents who can multitask and work securely from any location — at home, on our sites or at a client’s office."

"We don’t need to buy anywhere near as much external support. We’re in full control and can execute faster by making simple configuration changes or tapping into the platform’s API layer."

“The service Genesys allows us to provide is simply better, and it started to show right away in how quickly we were able to get back up to speed."

"Web messaging is 25% more efficient compared to call handling, meaning we can serve more customers without increasing headcount. And since introducing video calls we’ve seen a noticeable uplift in new mortgage sales."

"The Genesys Engage solution is very inclusive, open and flexible. With that, it satisfies and supports our company’s long-term development direction."

"Since working with Genesys, our users have seen huge improvements in the operational efficiency for our entire customer service. Our case processing efficiency has dramatically increased, and our overall customer satisfaction has been greatly enhanced."

"The data provided by Genesys allows for better decision making when it comes to staffing. We can reallocate agents to the service queues with more demand, while improving agent evaluation and quality management."

"With Genesys, we have report flexibility, indicators in real time and panels of activities that allow us to make adjustments very rapidly. As a practical tool, it helps the daily work routine and ensures the agent’s focus on providing a good service to the client, without wasting time and energy …

"Genesys Cloud CX offered the best interface, the most transparent pricing and the greatest options for integration. The last point was key as we wanted to escape the hassle of managing bolt-on solutions."

"With Genesys, I’ve been running under my staffing budget for the last 11 months."

"If you’re going to build a bot, Genesys is the best I’ve seen. The product is extremely well supported. Genesys always responds fast to resolve any issues."

"A well-functioning contact center is critical for us to maintain our position as one of the most preferred and reliable crypto platforms in the region. By partnering with Genesys, we were able to operate, grow and scale with efficiency."

"After speaking with Genesys, we saw the chance to quickly grow our digital and omnichannel capabilities — in turn, reducing systems and support costs, while becoming more productive and self-sufficient."

“It was a 100% remote deployment with Genesys teaching us how do things like build our own call flows, The main challenges were around data export and training, but our users instantly got comfortable with the solution.”