638 Genesys Testimonials

"Switching to Genesys Cloud made a load of sense. Although we use email and chat, our business is built around routing inbound calls to the right branch or franchisee. By doing that right the first time, every time, Genesys Cloud means more sales and appointment bookings."

"With all the data and analytics available, we can design more proactive engagement models to improve productivity, wait time, call handling, workload balancing and more."

"Our agents and team leaders find the Genesys platform easy to use and efficient, and they greatly prefer it to other systems they have used in previous jobs."

"I just treat people like they’re my best friend and if you ask the right questions, they’ll open up to you. The customer wasn’t aware she was eligible to apply for a new grant to assist with her loss. By the next day, we’d raised a compensation claim for her late husband, without burdening her with loads of paperwork."

"Switching to the Genesys Cloud CX platform has been really great for Vanti — a phenomenal change! I’d recommend it to anyone considering a move to an all-in-one, cloud-based solution."

"We evaluated different technological solutions, such as Cisco and Avaya, but they were very expensive. In addition to a 360-degree view of the operation, Genesys offered us many possibilities, quick implementation at a lower cost and the elimination of time-consuming communication silos."

"With Genesys, our Web Service capabilities of self-service allow us to provide personalized service that improves the customer experience by offering anytime, anywhere service. We can put our customers first, which is vitally important to us."

"We were pioneers in Colombia in the implementation of this cloud platform. With the flexibility of the Genesys Cloud CX platform, we will continue to be a leader in customer service, always going one step further than our competitors in the experiences we offer our customers."

"We saw a 49% return on investment, plus carbon reductions and other environmental benefits. Greater contact center elasticity means the business can adapt faster to events like seasonal peaks, airport strikes, pandemic-related travel restrictions and extreme weather disruptions."

"At a time when other companies were in emergency response mode, our investment in tech transformation and Genesys meant that customers who were suffering hardship didn’t have to sit in long queues listening to sales messages and inappropriate music while waiting for assistance."

"The choice of Genesys Cloud CX and the partnership with ComApp have proven crucial in integrating the cloud platform with the existing airport systems and operations. The power of Genesys Cloud CX allowed us to quickly integrate it with the internal telephony systems."

"Thanks to a creative vision, the company has generated an easy and fast form of dialogue that leads people to a gradual and assisted digitalization. The partnership with Genesys is an integral part of this process."

"With Waidy Point, we have traced the initial path towards innovative digital modalities. We have new ideas that arise from a creative vision. Genesys has the same innovative vision as we do, so we are sure we have a perfect partner. Genesys Cloud CX is the ideal platform to be able to realize many other customer services."

"The availability of an efficient multichannel and multimedia contact center platform is essential to ensure the value of every single need and any recommendations suggested by the customer."

"Carried out during the pandemic, the migration to Genesys was an abrupt change. But, the tool is very intuitive and easy to understand — so all we needed was a brief training."