707 Genesys Testimonials

"When we started the process of placing the customer in the center, we noticed that we were not going to be able to do it with the Avaya solution we had."

"In Genesys, we got a professional services team who would stay the course and work with us on a multi-year global rollout."

"Our clients benefit too because we’re able to uncover and harvest way more data and really understand what makes their target customers tick."

“With Genesys Cloud, we will be able to use all new functionalities from one central system from one provider, which is important to us.”

“Genesys Cloud is a big winner for us. The platform gets better every year. There are more and more enhancements, and that’s the evolution of cloud-based tech. I think we’ve had a very fruitful relationship with Genesys, which will continue to grow.”

“After seeing and comparing Genesys Cloud with similar cloud products, our conclusion was there was nothing to touch it.”

“Currently, an agent will process around 15 such calls an hour and turn only 50% into appointments. Using bots, we reckon we can halve the number of calls and increase that conversion rate to 90%.”

"We were impressed by the Genesys Cloud omnichannel roadmap and the ease of integrating it with our IVR system and operational processes."

“Overall, nGAGEMENT has been a tremendous asset to our company and helps us in encouraging our team members to achieve their goals while also having fun at the same time.”

“Now, instead of running reports all day to keep our employees up to speed on our KPIs, our agents just make two to three clicks, and they are connected to their metrics on their terms. nGAGEMENT is more than just an interactive KPI dashboard. It's a tool that helps our employees own their performance.”

“Genesys Predictive Engagement is enabling us to capture significantly more window shoppers on our website. Conversion rates rose by 14% in the first two weeks and by 49% at the six-week stage. And, we’ve only really scratched the surface of what the tool can do.”

“We looked for a partner that could bring us a vision of omnichannel and integrated all those channels, so we could offer a better experience to our customers and Genesys was this partner. It was our choice and it was certainly the right choice.”

“Our entire focus is on the customer. We want the customer to be able to access their information across all available channels anytime, anywhere they want – on the website, on the mobile app or even chat to us, 24/7.”

"The interface is very intuitive in look and feel. It’s a social kind of a platform. People can see, learn and use it. Genesys has done a fantastic job on the UI of this solution. We are going to save both time and money on the training of the staff.”

“We can do things we couldn’t do before — like switching traffic between sites, routing calls to the most qualified agent and improving follow-up action along the customer journey.”