"Genesys is enabling us to realize our vision quickly and comprehensively. We are confident in our ability to continue innovating and delivering exceptional customer experiences."

“Last year we increased our after-sales revenue, which in the motor industry is a massive achievement because business customers are mainly buying cars through fleet agreements.”

"We rolled out full-blown multi-channel contact center to two separate environments across four different locations in four months. I've worked in organizations where a roll-out of applications of this size would have taken well over 18-months to 2 years. It went fantastically."

"The improved performance achieved through the Genesys Cloud platform allowed us to double the conversion rate, meaning sales increased by 100%."

“We had to work against the clock with the partner and our networking team to achieve platform stability in the new configuration needed to be used from home. In just two days, we managed to connect 90% of the operation, but experienced difficulties with 10% of the executives who live …

"Switching to Genesys Cloud has been really great for everyone involved — a phenomenal change. I would recommend it to anyone who is considering moving to an ‘all-in-one’ solution in the cloud."

“By replacing IVR with voicebots using Genesys AI, we’ve seen a 5% uplift in revenue and 10% rise in customer satisfaction, while our costs have dropped by 25% within the first six months. Without AI, bots and automation tied together using Genesys AI, we couldn’t deliver these kinds of results.”

"Within two to three hours, we created new call queues and IVR messages in Genesys Cloud, compared to two to three weeks with our old solution."

"We’ve been able to maintain and increase our NPS score to a +71 through COVID-19, and we know that that’s through the things we’ve been able to do with Genesys Cloud."

“The Genesys Cloud platform delivered and TSB avoided any serious reduction in its ability to serve its customers during the crisis. In fact, the experience brought the bank closer to the people it serves.”

“The Genesys PureConnect platform was the right solution for us—it meets our core values as a customercentric organisation. PureConnect intuitive features and ability to streamline tasks across different communication channels, has led to real, tangible results for the business.”

“With the implementation of additional channels, we've managed to reduce inbound call volumes by 29% — which has enabled us to repurpose six FTE into higher-value roles.”

“We didn’t expect this growth, but we felt confident to say we only needed a couple of days. We knew about Genesys Cloud, we knew it had incredible functionality and that it was super intuitive to work with.”

“With Predictive Engagement we are now targeting customers at the point that they need our help, and therefore, maximizing our conversion on our digital-assisted and digital channels.”

“We wanted to harmonize the call center and customer interaction processes, reduce the internal support and vendor support expenses, optimize the IT landscape, tune up the data exchange processes inside the call center, and enhance the customer service. All these tasks were solved with the help of Genesys solutions.”