638 Genesys Testimonials

"The Genesys platform uses well-documented open APIs that allow the easy integration of other applications and tools. Countdown found this agnostic nature of Genesys Cloud CX very flexible."

"Before, we might have had to listen to as many as 20 recordings to get the right one. Now, with Genesys Cloud, we go straight there in seconds. And, the chat tool means our home workers can instantly share knowledge, support each other and stay in touch."

"On March 22, we still had two call centers running on-prem. By the end of the next day, we were 100% on Genesys Cloud with 400 staff relieved to be working from home. April turned out to be one of our best-performing months on record."

“PureCloud offers us superior technology, the flexibility to add seats during campaigns and enhanced cloud-based storage. Our staff can work from anywhere and, with seamless business continuity, our customers receive unparalleled service.”

“Now, our supervisors have the visibility to monitor and manage staff resources more efficiently. It allows us to monitor queues, configure call flows on-thefly and instantly adapt to changes in customer behavior.”

“PureCloud allows us to converge our contact centers with social media. It enables us to manage the entire customer experience, and allows more accurate reporting. And it’s easy to introduce new services, such as web chat and integration with our CRM system.”

“The support that Genesys gives us to round our thinking, come to a decision, and then meet our requirements is the advantage that they provide today.”

“We have to care more than anyone else and be exceptional in terms of how we make the customer feel so they want to come back and buy from us time and again.”

“Our main goal is to help our customers prosper. Now, they can reach us more easily and our advisors resolve their issues faster.”

“PureCloud is successful for us because it’s kind of an all-in-one solution and when we got it working, we could take it to scale.”

“Genesys, by giving us the best technology, has allowed us to change the lives of the students that contact us.”

“The best thing about Genesys is that we’re not dealing with proprietary technology, so there are no limits to what we can do. Whatever we can dream up, we’re confident that Genesys will support it.”

“Working with Genesys has truly enabled us to give an omnichannel experience to our customers.”

“The Genesys Customer Experience Platform can successfully route different WeChat engagements to the right resources and remain stable during high peak hours. We are very satisfied to have the Genesys Customer Experience Platform contribute to our continuous business development.”

“The Crossnet team is fully committed and always ready to help. Their main asset is their people, who are knowledgeable about best practices application and platform capabilities.”