707 Genesys Testimonials

"We have evaluated leading products in the contact center industry to find one that would fit our objectives. We’ve chosen the Genesys Customer Experience Platform for simplicity of implementation, way of thinking and working, and good integration with our Siebel CRM system."

"We were impressed by the Genesys Cloud omnichannel roadmap and the ease of integrating it with our IVR system and operational processes."

"Before Genesys our agents answered calls completely blind. Now, with the links to Salesforce we can identify if an incoming caller has input their FCT reference number, and now have access to all the information they need for that transaction. It’s massively reduced triage time — and our agents love it."

“PureCloud offers us superior technology, the flexibility to add seats during campaigns and enhanced cloud-based storage. Our staff can work from anywhere and, with seamless business continuity, our customers receive unparalleled service.”

“Now, our supervisors have the visibility to monitor and manage staff resources more efficiently. It allows us to monitor queues, configure call flows on-thefly and instantly adapt to changes in customer behavior.”

“PureCloud allows us to converge our contact centers with social media. It enables us to manage the entire customer experience, and allows more accurate reporting. And it’s easy to introduce new services, such as web chat and integration with our CRM system.”

“The support that Genesys gives us to round our thinking, come to a decision, and then meet our requirements is the advantage that they provide today.”

“We have to care more than anyone else and be exceptional in terms of how we make the customer feel so they want to come back and buy from us time and again.”

“Our main goal is to help our customers prosper. Now, they can reach us more easily and our advisors resolve their issues faster.”

“PureCloud is successful for us because it’s kind of an all-in-one solution and when we got it working, we could take it to scale.”

“Genesys, by giving us the best technology, has allowed us to change the lives of the students that contact us.”

“The best thing about Genesys is that we’re not dealing with proprietary technology, so there are no limits to what we can do. Whatever we can dream up, we’re confident that Genesys will support it.”

“Working with Genesys has truly enabled us to give an omnichannel experience to our customers.”

“The Genesys Customer Experience Platform can successfully route different WeChat engagements to the right resources and remain stable during high peak hours. We are very satisfied to have the Genesys Customer Experience Platform contribute to our continuous business development.”

“The Crossnet team is fully committed and always ready to help. Their main asset is their people, who are knowledgeable about best practices application and platform capabilities.”