638 Genesys Testimonials

"Telstra Contact Centre Genesys Cloud CX has only been live for three months since implementation in December 2019, and the team has already experienced significant improvements in operational efficiency, staff efficiency and customer experience."

"The Genesys Engage solution is very inclusive, open and flexible. With that, it satisfies and supports our company’s long-term development direction."

“Replacing traditional IVR with the new app’s graphic IVR is a major success. Customers now reach the menu faster and get help quicker. What’s more, we’ve been able to boost the productivity of our contact center without impacting service quality. In fact, we’ve actually improved it.”

“Previously, we had no way of knowing if agents were asking for email addresses, so Speech Analytics played a big role in doubling our email collection efforts.”

“Genesys has helped us to be rock stars in our industry. We are on the leading edge of offering technical capabilities to meet our customer needs. In some cases, we’re three to four years ahead of our peers.”

“We knew that Genesys was already one step ahead of other vendors for digital engagement – SMS, email and chat. It became clear the learning curve for my team would take longer with other vendors than it would with Genesys.”

“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”

“The Genesys customer experience platform with its scalability, flexibility and blended routing is absolutely critical to our success. Now we can service customers when they need us, in the channel that they need us, at the time that they need us—in 200 markets around the globe and in 24 different languages efficiently while delivering world-class customer service.”

“The Genesys solution is the full omnichannel product that enables us to not only blend agents but blend brands which provides us with best of breed capability in terms of workforce planning, routine, customer service & delivery.”

“Partnering with Genesys has enabled us to deliver true, step-wise change and transformation that is materially changing the customer experience for the better.”

“In a world where customer service expectations are changing at lightning speed, PureCloud gives us a serious competitive advantage.”

“The only way to truly scale is by empowering each individual to handle every scenario possible without having to transfer.”

“We have Genesys across all different aspects of our contact centers and our overall customer care strategy. Genesys it has always been there for us. So for me it is a very intrinsic part of our business and basically a great relationship.”

“With the solutions Genesys has implemented, we are managing to achieve our goals of improving availability and making technological developments.”

“Genesys is helping us meet the challenge of integrating all types of contacts, centralizing the various media into a unified, robust, and scalable environment.”