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152 Genesys Videos

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  • TSB Bank: Enabling the future through the cloud
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    Lisa Macnee Head of Digital and Customer Engagement Center
  • NGMG positions employees to deliver unrivaled CX with Genesys AI support capabilities
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    John Connolly Head of Customer Contact Center
  • Oney Bank leverages AI to redefine the customer experience
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  • Sohin implemented Genesys Cloud to leverage AI to serve more people with greater efficiency
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    Juana Ramirez CEO and CoFounder
  • ValCredit improves customer relations with 59% fewer resources with Genesys Cloud
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    Erika Henao Lopez Operations Director
  • Amica Increasing service levels by 12% with Genesys WEM
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    Stacy Darling AVP, Contact Center
  • COOntacto sees service levels soar from 27% to 89%
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    Victor Vasquez Padilla Service Center Director
  • Almosafer sees an increase in scalability by moving to CX in the cloud
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    Saaim Aslam Head of Enterprise Technology
  • Grands Moulins de Paris gains simplicity and continuity with Genesys Cloud
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    Cécile Collonge Head of Customer Service
  • M&T Bank achieves a 100% increase in banker productivity with Genesys Cloud
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    Justin Poser EVP, Head of Enterprise Contact Strategy
  • A blend of Genesys technology & human touch enabled Siam Commercial Bank to cut repeat calls by 50%
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    Surawat Shinawatra Head of Customer Service
  • BNP Paribas realizes millions in cost savings moving to CX in the cloud
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    Jean-Christophe Pondi Product Owner
  • Blue Cross Quebec improves routing, speed of answer and more by implementing Genesys Cloud
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    Luc Denis CRC Director
  • PagBank provides first-class support faster with Genesys Cloud sees a 25% drop in AHT
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    Carlos Eduardo Santos General Manager of Software Engineering
  • DAMAC decreased agent interactions by 46% with virtual agents
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    Bharat Kannan Senior Vice President
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