"Gavagai Explorer is hugely helpful in our customer projects. We process large amounts of employee comments through our survey’s open ended questions. Gavagai Explorer saves us a lot of time since the tool efficiently creates us themes on the most reoccuring comments. This allows us to focus on other tasks to improve our own customers’ experience and provides us a stable and sound process in that the task of thematising these comments is more reliable and validated than if we were to perform the task manually."