“For employee training purposes, Lexalytics is brilliant. We can easily see where some stores may have complaints about customer service and make sure they have the resources they need to address and solve those problems.We’ve also been able to use text mining to identify and rectify IT issues. For example, when one of the locations was having problems with delayed or missed orders, we were able to track it down to issues with their GPS technology thanks to Lexalytics. Lexalytics has been an invaluable tool.”