“Leveraging textual post-call notations from contact centers helped us in developing more accurate predictive models, which are capable of spotting preventable churn signals as they develop, leaving enough recovery time for contact center and marketing teams to prevent churn.”

"What I value most is the ability to fine-tune based on our market needs. We are a global business, with the most comprehensive content coverage and chose Lexalytics because of its very broad language coverage and ability to apply sentiment for both our news and social media content."