“We needed to go beyond simple“e-reputation” and develop our recommendations from an in-depth analysis of the messages.That’s where Lexalytics and Se mantria came in. Our customers have altered and crafted their communications with health care providers, authorities and patients as a result of the recommendations we can now make, actually …

“Leveraging textual post-call notations from contact centers helped us in developing more accurate predictive models, which are capable of spotting preventable churn signals as they develop, leaving enough recovery time for contact center and marketing teams to prevent churn.”