“Leveraging textual post-call notations from contact centers helped us in developing more accurate predictive models, which are capable of spotting preventable churn signals as they develop, leaving enough recovery time for contact center and marketing teams to prevent churn.”

"By teaming with Lexalytics, we are able to report Net Promoter Scores and review participant feedback within a week of every event. The company’s ability to make strategic adjustments based on customer insights is invaluable to providing the ultimate event experience."