“We chose Lexalytics over its competitors thanks to the mix of service, price, ease of use, and language packs. Further, Lexalytics counts extraction and sentiment analysis as one action. The other solutions we looked at bill extraction and sentiment separately, charging double the volume and double the price. So, choosing …

“For employee training purposes, Lexalytics is brilliant. We can easily see where some stores may have complaints about customer service and make sure they have the resources they need to address and solve those problems.We’ve also been able to use text mining to identify and rectify IT issues. For example, …