“Leveraging textual post-call notations from contact centers helped us in developing more accurate predictive models, which are capable of spotting preventable churn signals as they develop, leaving enough recovery time for contact center and marketing teams to prevent churn.”

“We chose Lexalytics over its competitors thanks to the mix of service, price, ease of use, and language packs. Further, Lexalytics counts extraction and sentiment analysis as one action. The other solutions we looked at bill extraction and sentiment separately, charging double the volume and double the price. So, choosing …