“Front allows our managers to do their jobs better. With Front’s shared inboxes, you can get a birds-eye view of what your team is working on at a glance, rather than having to dive into the weeds to get an understanding of what’s going on."

"Front is a no-brainer for teams that have a high volume of email, share an inbox, or collaborate with each other to help service their customer. I love the platform. I wish I had it years ago."

"The result of having this kind of visibility is faster and more consistent responses both internally and externally, which influence customer satisfaction results."

“Before, if I needed to find a specific cost estimate for finance, I would have to look through all the back and forth between us and the customer. It would take forever.”

"Front puts a science behind our business. We have concrete numbers that we can communicate to our clients and say ‘this is what you can expect when you work with us."

"Front has allowed us to be a better company."

"Front makes it easy to be sure we're not missing emails. It gives us visibility we never had with Outlook."

"Front lets us know automatically when we need to follow up."

"Front ensures that everyone is on the same page, and that no information falls through the cracks."

“No need to look for any other tool, Front checks every box.”

"Morale is impacted by our ability to communicate with each other. That’s why our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front, because GIFs, emojis, and comments make team interactions and coaching that much more fun."

"Our support needs to be immediate, it needs to meet people wherever they are, and it needs to be human. Our team needed a way to manage fast-paced external communications and distribute conversations among our volunteers, as well as connect remote volunteers."

"The onboarding was easy-peasy. I’ve been involved in a good handful of technology rollouts, and this one was the most seamless. Everyone on the team immediately saw the value of moving to Front from Outlook once they saw the time that it saved them."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has …

"Front is essential to our fast response times and exceptional member experience. We’ve reduced our response time to 30 minutes compared to an industry average of 12 hours. We’re also measuring our CSAT score now. It’s at an all-time high of 97%, way above the average in our industry."