"Communication is so important to client happiness. At Seafoam, we pride ourselves on taking the time to show our work, every step of the way. Front has allowed us to do this more effectively than ever before."

"Rather than setting a Success Manager’s threshold at, say, 50 clients, we’re able to analyze the amount of work that’s required for each client and make threshold determinations based on client need rather than sheer volume.”

“Front is very useful because we are able to to discuss messages with a few people. For example, with the developer team. When we need their help, we can directly comment in Front to chat about it with them."

"What our clients love most about us is that we’re a tech company with a good platform and we answer them quickly. Front helps us accomplish this."

"Shaker Logistics differentiates itself on service and finding the best solution, so being able to keep customers happy is a top priority. And we need the best tech to provide that service and stay organized."

"Front is a no-brainer for teams that have a high volume of email, share an inbox, or collaborate with each other to help service their customer. I love the platform. I wish I had it years ago."

"Once we reached a certain level of business, it was clear we needed something like Front."

"Front makes it easy to be sure we're not missing emails. It gives us visibility we never had with Outlook."

"Front lets us know automatically when we need to follow up."

"Front ensures that everyone is on the same page, and that no information falls through the cracks."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has …

“We use tagging automation extensively. It is so flexible and yet powerful because it lets us see where the pain points are across the business, where the team is seeing the biggest inefficiencies. It has been a game changer!”

"We had teams working with different tools that were not integrated to each other. We realized there were a lot of repetitive tasks that could be streamlined or completely automated. Through Front we could optimize collaboration between teams."

"Scalable operations enables us to attend to the most urgent requests faster. Managing that workflow is key for customer retention with our carriers. Scalable operations enables us to attend to the most urgent requests faster. Managing that workflow is key for customer retention with our carriers."

“I want to bring other teams onto Front because they will get so much value out of the collaboration. We’re looking into connecting our CRM, a phone system, WhatsApp, and Live Chat as well.”