"I got approval to try Freshservice from my manager on a Friday. I spent the weekend, just an hour here or there, putting some basic rules and administration in place. I introduced it to one of my team members on Monday and asked them to log in and see what …

“Go-to-live was fast and sooner than we expected. The Freshservice team offered innovative solutions to critical issues. Productive discussions with the team made the experience good. Overall, the implementation was great.”

"Freshservice is a real success story for us. It helps us delight users with a single, unified experience. And with low overheads, we can focus on what really matters—making our customers happy."

“We had a cloud-first mantra in place following our implementation of Google Apps. Freshworks integrates directly with these applications, and the company’s products were the recommended customer service and ITSM solutions available. We also appreciated how keenly Freshworks is priced - we were able to significantly increase the number of …

“I've used multiple service platforms since the late '90s, and Freshservice is unique. I wouldn’t hesitate to recommend it, particularly if you want to evolve your company and gain access to a very intuitive, highly adaptable solution.”

"I can quickly configure different SLA requirements by IT area and then create automations for each. It’s a major time saver possible because of Freshservice’s adaptability."

"The integration between Freshdesk and Freshservice gives us much-needed visibility into the entire support lifecycle, which is crucial for understanding customer pain points and product profitability."

"The interface was unintuitive; people literally didn't want to log in every day because it was that sluggish."

"Using AI automations in Freshservice is vital for freeing our staff to focus on more important work."

“Freshservice had everything we needed.”