“Freshservice allows us to do things that matter, when they matter; it allows us to work together as a team to support our users; to not just fix problems but let us be a part of what they do, understand what they do and come to the table with a …

"Using AI automations in Freshservice is vital for freeing our staff to focus on more important work."

“With a growing IT services workload, maintaining records and increasing accountability is critical. With Freshservice, we look forward to achieving just that.”

“We had a cloud-first mantra in place following our implementation of Google Apps. Freshworks integrates directly with these applications, and the company’s products were the recommended customer service and ITSM solutions available. We also appreciated how keenly Freshworks is priced - we were able to significantly increase the number of …

“I've used multiple service platforms since the late '90s, and Freshservice is unique. I wouldn’t hesitate to recommend it, particularly if you want to evolve your company and gain access to a very intuitive, highly adaptable solution.”

"I can quickly configure different SLA requirements by IT area and then create automations for each. It’s a major time saver possible because of Freshservice’s adaptability."

"The integration between Freshdesk and Freshservice gives us much-needed visibility into the entire support lifecycle, which is crucial for understanding customer pain points and product profitability."

"The interface was unintuitive; people literally didn't want to log in every day because it was that sluggish."

"Freshservice is a real success story for us. It helps us delight users with a single, unified experience. And with low overheads, we can focus on what really matters—making our customers happy."

“Freshservice had everything we needed.”