“We are very happy with where we are at the moment. The service management transformation across our global offices has helped streamline and rationalize the entire employee experience. Today, our agents can address and resolve them quickly, no matter where the employee is located or what language they are raising …
"The integration between Freshdesk and Freshservice gives us much-needed visibility into the entire support lifecycle, which is crucial for understanding customer pain points and product profitability."
"We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art."
“I've used multiple service platforms since the late '90s, and Freshservice is unique. I wouldn’t hesitate to recommend it, particularly if you want to evolve your company and gain access to a very intuitive, highly adaptable solution.”
"I can quickly configure different SLA requirements by IT area and then create automations for each. It’s a major time saver possible because of Freshservice’s adaptability."
"The interface was unintuitive; people literally didn't want to log in every day because it was that sluggish."
"Using AI automations in Freshservice is vital for freeing our staff to focus on more important work."
"Freshservice is a real success story for us. It helps us delight users with a single, unified experience. And with low overheads, we can focus on what really matters—making our customers happy."
“Freshservice had everything we needed.”
FeaturedCustomers has 2,123,473+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
