31 Fraud.net Testimonials

"We had only been using a handful of datapoints to flag suspicious transactions, so the ease with which we could gain access to hundreds of additional datapoints has been the best feature for us. The rules engine and dashboard is clean and concise, helping us make much better decisions and much faster than in the past. Took a little time to understand some of the data for it to be meaningful for us, and for us to write rules with it. Highly recommend trying it out. It's been a no-brainer for our business. Fraud.net allowed us to add a multitude of checks and rules to help us catch more fraud and confidently approve more questionable orders. Quick ROI."

"Knowledgeable and helpful team, fast and easy onboarding, rich data with clean interface for efficient management of order reviews. Appreciate the network feature and ability to report fraudsters to the community. Haven't found anything to dislike yet. Works as billed and can do much more than we need right now. Identify your biggest pain point for detecting and preventing fraud and start with that solution from Fraud.net. It will likely help you in short amount of time after which you can add services to help with other areas of your business. We had a rash of problems with international crooks trying to submit orders with stolen credit cards, either to steal products or validate the cards. Our payment gateway tools were failing to stop the transactions, so we used Fraud.net's rules engine to identify them and block them from our website. Immediate ROI and time saver."

"It's been a great experience to utilize Fraud.net's offerings. It's a lot more than just a portal to "approve" or "cancel" transactions, as we soon found out. Within a few months, the fraud.net team showed us things we never thought were even correlated as it relates to how to spot both good and bad users. We were then able to take that data and make adjustments to some of our business practices. As a result, we are approving more good orders and getting less chargebacks. Win-win. We migrated from another provider and at first it was frustrating to relearn a new product that had different (and ultimately better) capabilties, especially for an organization-wide transition. We were looking at it from a 'rules-based' solution, instead of a comprehensive fraud solution, so we had to change our mindset. Glad we did. Make sure you have a deployment plan. Fraud.net was really good about helping us scope out what we needed to do and in phases. When your company is making a change like this, it's really important to do technical tests and make sure everything is working well before you fully turn it on. Fraud.net was great about setting expectations and organizing our data. We wanted to move away from just writing rules to stop fraud. We wanted to actually get ahead of it and we felt that a technology based/data science oriented solution gave us our best chance to do so. With so much data out there, it was impossible to keep up. Now we have a great solution, that we rely on and trust. And as mentioned above, revenue is up and fraud is down (both of which are great things to say)."

"I work at a mid-sized e-commerce company and started using the service about 2 years ago. First I just used the api to get a fraud score to feed into our own order management system, but as I got to know Fraudnet's system better, we began using their scoring, case management and automation systems too. Really helpful in getting the initial setup launched, so all around a very pleasant experience in solving an unpleasant problem. Probably worth getting a support plan if you're doing medium volume, since we started without one and the turnaround for email questions was about 24 hours. I think they've gotten better. Do some preparation and the process can go really fast. I didn't look at the api documentation or ask for help, so it took me a week longer than it should have, but the whole integration happened in about a month. We programmed the api in less than a day. We had a lot of fraud as our volume grew. Our customer service reps weren't able to keep up with the phone calls and manual reviews, so we had Fraud.net come in and score the orders using machine learning so our CSRs would only have to spend a few minutes per review (down from 20 minutes). They knew a lot about e-commerce so the whole process was pretty easy."

"I've been a Fraud.net client for quite some time. I really like how they continue to improve the platform to make it so easy to use. They take my teams feedback seriously and I really feel like they are our partner. Oh and also, it helped lower my chargeback rate. Some systems are rules-based and others are more focused on Machine learning. Fraud.net uses both strategies and is really on the cutting edge. There's a lot of information Fraud.net provides back to me. I wish I had more time to look at it all because some of the data points seem really interesting. I'd make sure you are ready to upgrade or switch providers. This was a big win for my clients but, it did require some technical resources and testing. Fraud.net was great with providing a path forward, but just make sure you are ready to spend the time to get set up."

"We like how manageable and intuitive Fraud.net displays the complex data that their system collects. By itself, the data would be overwhelming, but the well-constructed design of Fraud.net and the help of the reps makes for an easy and enjoyable experience. Knowing the products services is crucial, so make sure to ask the very helpful reps all your questions! Before speaking with a rep we were having trouble understanding what data was actully relevant to our company and needs. It's benefited us tremendously so we recommend setting up a demo. Nothing to lose and lots to gain! Our company is most concerned with monitoring the quality of the traffic on our e-commerce website. Fraud.net allows us to legitamize our visitors and orders with ease."

"My team found some really interesting trends after we used it for awhile. The product was pretty easy to use and the training period was minimal. I liked being able to see so much info about a single transaction while keeping my company's data organized. Rule writing can be frustrating, especially for beginners. There were so many options and it was hard to know where to start. Eventually got the hang of it and it was smooth sailing from there. Be sure to know what you want to get out of the product first. We knew Fraud.net was the best fit for us because we had a list of things that we asked each vendor. They were the only ones that could do everything we wanted to. Definitely pays to shop around and we couldn't be happier. Just keeping my company's data organized and easy to digest has been a huge lift for my team's productivity and business decisions. We actually uncovered a new type of fraud that our internal system wouldn't have been able to catch."

"Managing others investments requires the utmost security and trust. We cannot guarantee protection of ones' assets unless we are absolutely positive that our investments and properties are not fraudulent. Fraud.net allows us and our portfolio companies and clients to prevent misrepresentation of identity and inaccurate fund representation which allows us to solely focus on our duty to investors. This added relief has been greater than expected but more importantly decreased our time commitment towards fraud. Once our fraud manager explained what all of the data meant; our ease of use with the product has been fantastic. Easy and fairly intuitive. Well worth sitting down with your fraud manager or Rep and having a "course" on the product."

"We help a variety of clients solve various challenges surrounding risk and fraud. The products Fraud.net offers are very customizable for the use-cases we need help with. That's the best thing so far for us. There is still some data that is not fully labelled, sometimes raising questions about what is being displayed, but that's probably because they keep adding new data points before their content team has caught up. Not a big issue. Fraud.net is helping us solve problems for our clients that include ecommerce customer and device risk scoring, rewards program points abuse, and invoice/payment fraud and more."

"Using this on the backend with some of our properties and it's been very helpful. The amount of data available can be overwhelming, so make sure you work with reps to understand and get the best use out of it for your needs. Give them a call and see what they can uncover for you to help your business. We work in publishing and ecommerce so are concerned about the source, quality and validity of our web traffic. Fraud.net helps us identify good and bad traffic, device authentication and malicious bots, helping us with various business, technical and operational issues."

"The traffic and device data that Fraud.net provides is excellent, as well as alerts on bot and suspicious website visitors. Some of the information was hard to decipher at first, but they've added more detailed explanations to help out. Our advertisers require authentication of traffic and fraud.net does a great job of that."

"Fraud.net’s solutions and teams far surpassed our expectations, delivering tangible value within 90 days. We gained $100mm in new sales, reduced fraud by 30%, and enabled our team to operate more effectively and efficiently. Their platform is indispensable. And their 3rd party data integration simplified reviews, leading to valuable savings in time and money. Their expertise is unmatched."

“Great app to confirm the validity of invoices sent to my accounts payable department. We’ve had problems with scammers pretending to be legitimate vendors and it is likely we have paid out a few. This app helps expose spoofed emails before the invoices are even entered into our accounting system.”

"With fraud threats increasing in the industry, we knew it was time to upgrade to a modern fraud detection system with a robust client data network and machine learning algorithms. We also wanted to continue using our previous investments in anti-fraud solutions and data."

"The great usability of Fraud.net is like night and day when we compare it to our prior risk prevention platform. Reporting is also faster, more straightforward, and more impactful. With Fraud.net, we can easily visualize and share findings, providing bank leadership with a clear understanding of the return on investment for our activities in real-time."