“The feedback badge is so simple and always present. It’s really been valuable in helping us immediately identify and fix issues that detract from the customer experience on our website.”

"We’ve always collected customer feedback, but what we’re getting [with ForeSee] is a lot more insight. We’re getting down to the next level of data and a better understanding of what our customers are telling us."

“ForeSee’s methodology works like magic.”

"We chose to work with ForeSee because they could give us one customer satisfaction figure to tell us how we were doing across our entire multichannel business.”

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away …

"If we just ran typical surveys, we’d likely discover what our visitors liked yesterday. We use ForeSee because we’re much more interested in the types of experiences they’ll be seeking a year or two from now."

"It’s fantastic to be able to see, in an automated way, the impact key improvements to the Allrecipes experience across devices and platforms have on audience satisfaction and, ultimately, future behavior."

"Being able to measure how satisfied consumers were with the old site and seeing the progression and lift in our satisfaction scores has been invaluable."

“We use ForeSee as a powerful management tool. It helps us prioritize and validate what we say no to, versus what we say yes to. We’re able to manage by objectives – that’s the most empowering part of using ForeSee.”

"We acted on what we learned with ForeSee and were able to deliver positive results in the critical holiday quarter and first quarter of the new year."

"Being able to hear the unadulterated voice of the customer and getting context for it through great tools like ForeSee cxReplay for Web is really valuable. Seeing is believing."

“Through this experience, we found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels.”

"We love working with the ForeSee team. It’s great to have a partner that we know is working with us lockstep. We know that our Nordstrom team is unique. We’ve got our elbows in the data all the time. Having a partner that’s responsive, can help with our questions, and …

"All executives, regardless of which businesses they run or which part of the world they focus on, agree on one thing: We want winning customer engagement, ForeSee is helping us do that."

“Collecting satisfaction results at the transactional level is critical to improving the customer experience.”