"ForeSee is helping us deliver on this customer service competency, and they’re helping us to do it quickly in an environment where speed and responsiveness is of the essence."

"If we just ran typical surveys, we’d likely discover what our visitors liked yesterday. We use ForeSee because we’re much more interested in the types of experiences they’ll be seeking a year or two from now."

"ForeSee customer experience analytics help us find better ways on a frequent basis."

"With ForeSee, we discovered that people who plan in advance to visit our stores typically spend 20 percent more than those who don’t plan their visit in advance."

"Being able to measure how satisfied consumers were with the old site and seeing the progression and lift in our satisfaction scores has been invaluable."

"We’ve made a lot of improvements this year just by using all the tools available to us. When we started doing that, it changed our world."

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away …

“We use ForeSee as a powerful management tool. It helps us prioritize and validate what we say no to, versus what we say yes to. We’re able to manage by objectives – that’s the most empowering part of using ForeSee.”

“Collecting satisfaction results at the transactional level is critical to improving the customer experience.”

"We have to work together to understand each other’s world from the customer’s perspective."

“Through this experience, we found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels.”

“With ForeSee, we have a scientific means to identify areas of opportunity that enhance our site to best meet the needs of the citizens we serve.”

"We acted on what we learned with ForeSee and were able to deliver positive results in the critical holiday quarter and first quarter of the new year."

“ForeSee helps us focus our energy on key drivers of the customer experience and make decisions based on what our customers tell us…not what we think.”

“The feedback badge is so simple and always present. It’s really been valuable in helping us immediately identify and fix issues that detract from the customer experience on our website.”