“We use ForeSee as a powerful management tool. It helps us prioritize and validate what we say no to, versus what we say yes to. We’re able to manage by objectives – that’s the most empowering part of using ForeSee.”

“Through this experience, we found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels.”

“ForeSee helps us focus our energy on key drivers of the customer experience and make decisions based on what our customers tell us…not what we think.”

“With ForeSee, we have a scientific means to identify areas of opportunity that enhance our site to best meet the needs of the citizens we serve.”

“In the year since we’ve been using ForeSee Ratings & Reviews, we’ve seen the volume of our reviews increase and we’ve seen our star rating increase. Since we’ve been using that higher star ratings in paid search, we’ve seen meaningful decreases in our PPC rates and increases in our ad …

"Through this experience we have found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels."

“Using ForeSee data and methodology, we were able to challenge the status quo and balance user needs with revenue, leading to longterm satisfaction and growth. ForeSee gives us a scientific method of identifying and quantifying the factors that matter the most to consumers.”

"ForeSee’s predictive technology is critical in our decision-making process because it allows us to add real qualitative context to what can be the soft and intangible concept of customer experience. At the end of the day, ForeSee tells us what we should do and why we should do it, which …

"If we just ran typical surveys, we’d likely discover what our visitors liked yesterday. We use ForeSee because we’re much more interested in the types of experiences they’ll be seeking a year or two from now."

"It’s fantastic to be able to see, in an automated way, the impact key improvements to the Allrecipes experience across devices and platforms have on audience satisfaction and, ultimately, future behavior."

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away …

"Brands that deliver truly authentic, frictionless, and delightful experiences will find it is incredibly profitable: 85% of consumers would pay up to 25% more to ensure a superior customer experience."

"ForeSee is helping us deliver on this customer service competency, and they’re helping us to do it quickly in an environment where speed and responsiveness is of the essence."

“ForeSee showed us what our customers wanted on the website... that information is so powerful. Otherwise we’re simply guessing.”

"With ForeSee, we discovered that people who plan in advance to visit our stores typically spend 20 percent more than those who don’t plan their visit in advance."