“In the year since we’ve been using ForeSee Ratings & Reviews, we’ve seen the volume of our reviews increase and we’ve seen our star rating increase. Since we’ve been using that higher star ratings in paid search, we’ve seen meaningful decreases in our PPC rates and increases in our ad …

"We acted on what we learned with ForeSee and were able to deliver positive results in the critical holiday quarter and first quarter of the new year."

“ForeSee’s methodology works like magic.”

"Being able to hear the unadulterated voice of the customer and getting context for it through great tools like ForeSee cxReplay for Web is really valuable. Seeing is believing."

"We’ve made a lot of improvements this year just by using all the tools available to us. When we started doing that, it changed our world."

“With ForeSee, we have a scientific means to identify areas of opportunity that enhance our site to best meet the needs of the citizens we serve.”

"ForeSee’s predictive technology is critical in our decision-making process because it allows us to add real qualitative context to what can be the soft and intangible concept of customer experience. At the end of the day, ForeSee tells us what we should do and why we should do it, which …

"All executives, regardless of which businesses they run or which part of the world they focus on, agree on one thing: We want winning customer engagement, ForeSee is helping us do that."

“Through this experience, we found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels.”

"We love working with the ForeSee team. It’s great to have a partner that we know is working with us lockstep. We know that our Nordstrom team is unique. We’ve got our elbows in the data all the time. Having a partner that’s responsive, can help with our questions, and …

"With ForeSee, we discovered that people who plan in advance to visit our stores typically spend 20 percent more than those who don’t plan their visit in advance."

“Using ForeSee data and methodology, we were able to challenge the status quo and balance user needs with revenue, leading to longterm satisfaction and growth. ForeSee gives us a scientific method of identifying and quantifying the factors that matter the most to consumers.”

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away …

"Through this experience we have found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels."

“We use ForeSee as a powerful management tool. It helps us prioritize and validate what we say no to, versus what we say yes to. We’re able to manage by objectives – that’s the most empowering part of using ForeSee.”