31 ForeSee Testimonials

"Through this experience we have found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels."

“The feedback badge is so simple and always present. It’s really been valuable in helping us immediately identify and fix issues that detract from the customer experience on our website.”

"We’ve made a lot of improvements this year just by using all the tools available to us. When we started doing that, it changed our world."

"We have to work together to understand each other’s world from the customer’s perspective."

“ForeSee showed us what our customers wanted on the website... that information is so powerful. Otherwise we’re simply guessing.”

“With ForeSee, we have a scientific means to identify areas of opportunity that enhance our site to best meet the needs of the citizens we serve.”

“ForeSee helps us focus our energy on key drivers of the customer experience and make decisions based on what our customers tell us…not what we think.”

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away with robotic scripted messaging."

"We acted on what we learned with ForeSee and were able to deliver positive results in the critical holiday quarter and first quarter of the new year."

"With ForeSee, we discovered that people who plan in advance to visit our stores typically spend 20 percent more than those who don’t plan their visit in advance."

"We love working with the ForeSee team. It’s great to have a partner that we know is working with us lockstep. We know that our Nordstrom team is unique. We’ve got our elbows in the data all the time. Having a partner that’s responsive, can help with our questions, and really think with us and help push us, has been fantastic."

"All executives, regardless of which businesses they run or which part of the world they focus on, agree on one thing: We want winning customer engagement, ForeSee is helping us do that."

"ForeSee’s predictive technology is critical in our decision-making process because it allows us to add real qualitative context to what can be the soft and intangible concept of customer experience. At the end of the day, ForeSee tells us what we should do and why we should do it, which is invaluable information to have."

“Through this experience, we found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels.”

“Using ForeSee data and methodology, we were able to challenge the status quo and balance user needs with revenue, leading to longterm satisfaction and growth. ForeSee gives us a scientific method of identifying and quantifying the factors that matter the most to consumers.”