31 ForeSee Testimonials

"ForeSee customer experience analytics help us find better ways on a frequent basis."

“ForeSee showed us what our customers wanted on the website... that information is so powerful. Otherwise we’re simply guessing.”

"ForeSee is helping us deliver on this customer service competency, and they’re helping us to do it quickly in an environment where speed and responsiveness is of the essence."

"In terms of the information we received and the level of support they gave us, I would give ForeSee really, really high marks."

"Some surveys give you data that is very vague or very broad …. But the information our ForeSee Analyst prepared for us is very actionable."

"We chose to work with ForeSee because they could give us one customer satisfaction figure to tell us how we were doing across our entire multichannel business.”

"Through this experience we have found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels."

"Brands that deliver truly authentic, frictionless, and delightful experiences will find it is incredibly profitable: 85% of consumers would pay up to 25% more to ensure a superior customer experience."

“We use ForeSee as a powerful management tool. It helps us prioritize and validate what we say no to, versus what we say yes to. We’re able to manage by objectives – that’s the most empowering part of using ForeSee.”

"We love working with the ForeSee team. It’s great to have a partner that we know is working with us lockstep. We know that our Nordstrom team is unique. We’ve got our elbows in the data all the time. Having a partner that’s responsive, can help with our questions, and really think with us and help push us, has been fantastic."

"We have to work together to understand each other’s world from the customer’s perspective."

"With ForeSee, we discovered that people who plan in advance to visit our stores typically spend 20 percent more than those who don’t plan their visit in advance."

“In the year since we’ve been using ForeSee Ratings & Reviews, we’ve seen the volume of our reviews increase and we’ve seen our star rating increase. Since we’ve been using that higher star ratings in paid search, we’ve seen meaningful decreases in our PPC rates and increases in our ad conversion rates.”

"We’ve made a lot of improvements this year just by using all the tools available to us. When we started doing that, it changed our world."

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away with robotic scripted messaging."