"Through this experience we have found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels."

"Being able to measure how satisfied consumers were with the old site and seeing the progression and lift in our satisfaction scores has been invaluable."

“Collecting satisfaction results at the transactional level is critical to improving the customer experience.”

"Being able to hear the unadulterated voice of the customer and getting context for it through great tools like ForeSee cxReplay for Web is really valuable. Seeing is believing."

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away …

“ForeSee helps us focus our energy on key drivers of the customer experience and make decisions based on what our customers tell us…not what we think.”

"All executives, regardless of which businesses they run or which part of the world they focus on, agree on one thing: We want winning customer engagement, ForeSee is helping us do that."

“In the year since we’ve been using ForeSee Ratings & Reviews, we’ve seen the volume of our reviews increase and we’ve seen our star rating increase. Since we’ve been using that higher star ratings in paid search, we’ve seen meaningful decreases in our PPC rates and increases in our ad …

“ForeSee’s methodology works like magic.”

“With ForeSee, we have a scientific means to identify areas of opportunity that enhance our site to best meet the needs of the citizens we serve.”

"We acted on what we learned with ForeSee and were able to deliver positive results in the critical holiday quarter and first quarter of the new year."

"In terms of the information we received and the level of support they gave us, I would give ForeSee really, really high marks."

"Some surveys give you data that is very vague or very broad …. But the information our ForeSee Analyst prepared for us is very actionable."

"ForeSee customer experience analytics help us find better ways on a frequent basis."

"With ForeSee, we discovered that people who plan in advance to visit our stores typically spend 20 percent more than those who don’t plan their visit in advance."