31 ForeSee Testimonials

“In the year since we’ve been using ForeSee Ratings & Reviews, we’ve seen the volume of our reviews increase and we’ve seen our star rating increase. Since we’ve been using that higher star ratings in paid search, we’ve seen meaningful decreases in our PPC rates and increases in our ad conversion rates.”

"ForeSee’s predictive technology is critical in our decision-making process because it allows us to add real qualitative context to what can be the soft and intangible concept of customer experience. At the end of the day, ForeSee tells us what we should do and why we should do it, which is invaluable information to have."

“ForeSee helps us focus our energy on key drivers of the customer experience and make decisions based on what our customers tell us…not what we think.”

"We love working with the ForeSee team. It’s great to have a partner that we know is working with us lockstep. We know that our Nordstrom team is unique. We’ve got our elbows in the data all the time. Having a partner that’s responsive, can help with our questions, and really think with us and help push us, has been fantastic."

"Through this experience we have found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels."

“ForeSee showed us what our customers wanted on the website... that information is so powerful. Otherwise we’re simply guessing.”

"Being able to measure how satisfied consumers were with the old site and seeing the progression and lift in our satisfaction scores has been invaluable."

“Through this experience, we found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels.”

"If we just ran typical surveys, we’d likely discover what our visitors liked yesterday. We use ForeSee because we’re much more interested in the types of experiences they’ll be seeking a year or two from now."

"It’s fantastic to be able to see, in an automated way, the impact key improvements to the Allrecipes experience across devices and platforms have on audience satisfaction and, ultimately, future behavior."

"With ForeSee, we discovered that people who plan in advance to visit our stores typically spend 20 percent more than those who don’t plan their visit in advance."

“Collecting satisfaction results at the transactional level is critical to improving the customer experience.”

“Using ForeSee data and methodology, we were able to challenge the status quo and balance user needs with revenue, leading to longterm satisfaction and growth. ForeSee gives us a scientific method of identifying and quantifying the factors that matter the most to consumers.”

"Being able to hear the unadulterated voice of the customer and getting context for it through great tools like ForeSee cxReplay for Web is really valuable. Seeing is believing."

“The feedback badge is so simple and always present. It’s really been valuable in helping us immediately identify and fix issues that detract from the customer experience on our website.”