31 ForeSee Testimonials

"The important thing about measuring satisfaction with ForeSee is the future behaviors. We’re able to prove that our website actually leads people to tune in on television or become members of their local stations."

"Some surveys give you data that is very vague or very broad …. But the information our ForeSee Analyst prepared for us is very actionable."

"If we just ran typical surveys, we’d likely discover what our visitors liked yesterday. We use ForeSee because we’re much more interested in the types of experiences they’ll be seeking a year or two from now."

"We’ve always collected customer feedback, but what we’re getting [with ForeSee] is a lot more insight. We’re getting down to the next level of data and a better understanding of what our customers are telling us."

"It’s fantastic to be able to see, in an automated way, the impact key improvements to the Allrecipes experience across devices and platforms have on audience satisfaction and, ultimately, future behavior."

"Brands that deliver truly authentic, frictionless, and delightful experiences will find it is incredibly profitable: 85% of consumers would pay up to 25% more to ensure a superior customer experience."

"Being able to hear the unadulterated voice of the customer and getting context for it through great tools like ForeSee cxReplay for Web is really valuable. Seeing is believing."

“Collecting satisfaction results at the transactional level is critical to improving the customer experience.”

"Through this experience we have found that our customers have a better and more satisfying experience when we provide them with seamless and consistent information between channels."

"With ForeSee, we discovered that people who plan in advance to visit our stores typically spend 20 percent more than those who don’t plan their visit in advance."

“Using ForeSee data and methodology, we were able to challenge the status quo and balance user needs with revenue, leading to longterm satisfaction and growth. ForeSee gives us a scientific method of identifying and quantifying the factors that matter the most to consumers.”

"ForeSee’s predictive technology is critical in our decision-making process because it allows us to add real qualitative context to what can be the soft and intangible concept of customer experience. At the end of the day, ForeSee tells us what we should do and why we should do it, which is invaluable information to have."

"In terms of the information we received and the level of support they gave us, I would give ForeSee really, really high marks."

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away with robotic scripted messaging."

"We acted on what we learned with ForeSee and were able to deliver positive results in the critical holiday quarter and first quarter of the new year."