31 ForeSee Testimonials

"In terms of the information we received and the level of support they gave us, I would give ForeSee really, really high marks."

“ForeSee helps us focus our energy on key drivers of the customer experience and make decisions based on what our customers tell us…not what we think.”

"Brands that deliver truly authentic, frictionless, and delightful experiences will find it is incredibly profitable: 85% of consumers would pay up to 25% more to ensure a superior customer experience."

"We acted on what we learned with ForeSee and were able to deliver positive results in the critical holiday quarter and first quarter of the new year."

“Collecting satisfaction results at the transactional level is critical to improving the customer experience.”

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away with robotic scripted messaging."

"Being able to measure how satisfied consumers were with the old site and seeing the progression and lift in our satisfaction scores has been invaluable."