31 ForeSee Testimonials

“ForeSee’s methodology works like magic.”

"We acted on what we learned with ForeSee and were able to deliver positive results in the critical holiday quarter and first quarter of the new year."

"We chose to work with ForeSee because they could give us one customer satisfaction figure to tell us how we were doing across our entire multichannel business.”

“We use ForeSee as a powerful management tool. It helps us prioritize and validate what we say no to, versus what we say yes to. We’re able to manage by objectives – that’s the most empowering part of using ForeSee.”

"Brands that deliver truly authentic, frictionless, and delightful experiences will find it is incredibly profitable: 85% of consumers would pay up to 25% more to ensure a superior customer experience."

“Using ForeSee data and methodology, we were able to challenge the status quo and balance user needs with revenue, leading to longterm satisfaction and growth. ForeSee gives us a scientific method of identifying and quantifying the factors that matter the most to consumers.”

"If we just ran typical surveys, we’d likely discover what our visitors liked yesterday. We use ForeSee because we’re much more interested in the types of experiences they’ll be seeking a year or two from now."

"It’s fantastic to be able to see, in an automated way, the impact key improvements to the Allrecipes experience across devices and platforms have on audience satisfaction and, ultimately, future behavior."

"We have to work together to understand each other’s world from the customer’s perspective."

"We’ve made a lot of improvements this year just by using all the tools available to us. When we started doing that, it changed our world."

"In fact, Foresee's data showed that, even if an issue was resolved on the first call, satisfaction was still low if the agent and customer weren't 'connecting'. Thus, a big priority is forging a customer connection, which is one of the reasons why we provided empathy training and did away with robotic scripted messaging."

"Being able to measure how satisfied consumers were with the old site and seeing the progression and lift in our satisfaction scores has been invaluable."

“ForeSee showed us what our customers wanted on the website... that information is so powerful. Otherwise we’re simply guessing.”

"Being able to hear the unadulterated voice of the customer and getting context for it through great tools like ForeSee cxReplay for Web is really valuable. Seeing is believing."

"We love working with the ForeSee team. It’s great to have a partner that we know is working with us lockstep. We know that our Nordstrom team is unique. We’ve got our elbows in the data all the time. Having a partner that’s responsive, can help with our questions, and really think with us and help push us, has been fantastic."