52 FoodDocs Testimonials

Amazing and really extraordinary account management and technical support they are providing. Anytime we needed something they quickly responded and provided us with full support. We have been using their product since the start of our new vertical and I am blown away by their attitude and excellent service. Starting with system adjustments all the way to attitude towards their clients which sets them really apart from other companies that we cooperated with.

A joy from start to finish. It's really intuitive. Everything you want is there and if it's not there, the team is super responsive in getting it sorted. It is so easy to get your employees to use this and actually enhances their ability to keep accurate records. From a management perspective, I now see our documentation as something to admire rather than an onerous burden to be constantly worried about.

All procedures, recipes, documents and training are now organized and easily accessible. We have switched to a paperless system. Reminders make it easier to meet all legal obligations.We highly recommend FoodDocs to all gastronomic businesses.

Customer support. Galina was above and beyond during the entire process and helped set up everything for USDA programs. Enjoy it all once we got up and running and are using it now. Easy to track and keep the team on track with daily lists/logs.

Excellent service. Simple, complete, and fast to use. The best solution for a Chef. I had a fast answer, a full explanation regarding how easy and fast was going to be the setup of my HACCP plan. Very responsive and professional staff.

"With almost a year of supervising the food safety management systems of both companies, I had a very hard time finding a digital food system that had all the necessary features for a quick and comprehensive FSMS."

“The team at FoodDocs was very proactive from the moment I arrived on the website, I was well looked after. Customer service is exceptional, and you do not feel like you are just using software but feel the presence of the team throughout.”

Easy to use, quick setup, great onboarding, and very responsive What do you like best about FoodDocs? Great onboarding & quick setup. When you request help, the response is quick and very helpful. What do you dislike about FoodDocs? We haven't come across any downsides at this point. What problems is FoodDocs solving and how is that benefiting you? Without FoodDocs we wouldn't be compliant with CFIA regulations. With FoodDocs we were compliant in 15 minute

"Easy to use what do you like best about FoodDocs? Easy to use, good customer service. Their app is straight forward. What problems is FoodDocs solving and how is that benefiting you? HACCP, Probe, Temps recording for the chef."

Time and Space Saver What do you like best about FoodDocs? I look at FoodDocs as adding a person to my staff. The large amount of logs and reporting needed for USDA can be daunting. With FoodDocs I have no papers to deal with and can put together reports for inspectors at the click of a mouse. Also, I am fairly tech averse, but the staff at FoodDocs is always available to help. They log into my computer and walk me through fixing my problems. They know their product backwards and forwards. What do you dislike about FoodDocs? I haven't found it yet, but I'll keep looking What problems is FoodDocs solving and how is that benefiting you? Gets rid of paper in my operation Cuts labor costs Puts all my logs in the cloud with easy access

Most complete and efficient way to create and implement a HACCP plan for my company. What do you like best about FoodDocs? The people at FoodDocs have been extremely helpful in implementing my plan in full accurately and quickly. Implementing my plan enabled me to sign on with a respected distributor with nationwide accounts. FoodDocs has been a great partner for me. What do you dislike about FoodDocs? I haven't found any downsides to FoodDocs. Their system is easy to use and understand and they are there to help if you need it. What problems is FoodDocs solving and how is that benefiting you? FoodDocs is helping me the most with traceability. Of all of the things involved in running a clean, healthy kitchen, traceability has been the most challenging. FoodDocs has made that task easier.

Fantastic and user friendly system What do you like best about FoodDocs? FoodDocs is absolutely fantastic. The ability to create my own documents and to verify entries while not physically on site are my favorite aspects of FoodDocs. Customer service is also amazing. Should I ever have questions, run into an issue or need assistance, the FoodDocs team is readily available to assist. What problems is FoodDocs solving and how is that benefiting you? FoodDocs solves the issue of having to maintain physical documents. Additionally, I'm able to verify all documents without haven't to be present to physically review and sign off on doucments. There is a digital verification function available on FoodDocs.

“If you’ve been doing something a certain way for so long, people can be a little resistant or hesitant, not sure about it, or maybe even intimidated. But I would say the biggest thing was just getting [the team] to buy into the new system and once they did, the feedback after they actually got rolling was that it’s great and it’s awesome.”

“Captain Grappo really didn't have anything in place. There wasn't a schedule of any kind, no structure in place before I got here other than all these charts that I had printed out on the computer myself.”

“The transition involved mostly just getting into a routine. Because again, I think with time you get complacent and comfortable in what you're doing[FoodDocs] has really made it a nice centralized, structured thing for us that we can actually keep up. Everybody just pitches in and now I think that they’re more hands on with that, it really helped them to get involved and see that this is something that’s important.”