215 FICO Testimonials

“Banks used to organize product systems in separate silos, missing out on so much rich information that way. To gain an integrated view of the customer across those product types, barriers need to be broken so that data within these silos can be shared across the organization.”

"Working with FICO helps us make better credit decisions and automate a lot of our manual processes, therefore bringing a better customer experience."

"Alternative deal structures are helping convert missed opportunities into deals that maximize profitability. Revenues are also increasing, based on improved loan-to-value rates, multiple payment lengths and specific terms."

"The key point in attracting and retaining our members is communication. Customer Communication Services allows us to communicate in a way that is efficient and that our members relate to.”

“The originations process is full of friction and we want to remove that for our customers as much as possible. With FICO, we can consistently and conveniently stay in touch with our applicants to push through natural pauses in the process, increasing the rate of applications that see it through to completion.”

"We had to deal with a core conversion, and a lot of new unknowns. At times we had to change plans. Working with FICO and pivoting when necessary was a big reason our implementation was so successful.”

"With recommendations from the Current State Assessment study with FICO, we have decreased default rates and improved restructure process, transformed inbound and outbound infrastructure with new quality management KPIs, increased RPCs with segmentation on skip trace process and implemented new self-service channels.”

"We have improved our marketing efficiency, response rate and customer satisfaction, by changing from universal marketing campaigns to personalized marketing campaigns, with FICO’s worldclass decisioning technology.”

"Cred-System has gained a stable platform with excellent performance. We have accelerated our ability to implement changes, with the flexibility to create and develop new and better strategies."

“With Xpress, we’ll be able to leverage powerful models that will give us a better understanding of the power market and a foundation for our investment analysis now and 30 years into the future.”

“We now have a platform that can seamlessly integrate augmented machine learning, predictive analytics and human expertise. We have increased the accuracy of our forecast and have significantly reduced the time it takes to create it.”

“With our new forecasting tool, our analysts can invest time in understanding the business and what’s taking place in the market. We now have the ability to act on what’s actually happening in real time."

"Banks are looking for ways to use alternative data and AI for a competitive edge — and transactional data is one of the biggest opportunities for innovation.”

"Satisfying our customers is our number-one goal, and FICO helps us provide them with convenient, efficient and automated solutions.”

"With FICO Customer Communication Services, we’re able to have the right conversations with the right customers at the right time.”