“I have a help desk with another provider, but it’s impersonal. With FactSet, we converse with people who have gotten to know our workflow. And because their team is global and available 24 hours, we have the same level of support for our employees in Tokyo as we do here …
“FactSet had better ideas for bringing the components we were looking at, in a convenient package and that’s what attracted us to FactSet. We looked at a few other systems, but we were really, really interested following on our conversation.”
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