“With rising patient costs, there has been a need for increased engagement and to keep costs low, while utilizing our resources wisely. Collections Optimization Manager is doing that for us, saving time and resources.”

“We recognized the need to move from manual to automated as well as increase our risk assessment to continue growth. The Commercial Spike Analysis helped us to understand our portfolio better and identify risk exposure. With the COVID-19 pandemic, we had no choice but to move at record speed, and …

“Our patient community was dissatisfied with having an outside entity handle our collections, leading to numerous complaints. Our patients expressed that if they consistently paid their bills on time, then why are we still bothering them? Our CFO wanted a more customized approach to collect from our patients without disruptive …

"Experian Health Contract Manager allows us to identify true appeals opportunities and provides us with tools to collect the underpayments.”

"We've invested a lot with Experian, and Experian has invested a lot with us. Experian understands what we're trying to accomplish. And this isn't about understanding the credit union vertical. This is about understanding Arizona Federal Credit Union and what we're trying to accomplish."

“Life better for both patients and staff.”

"It’s really obvious that the reps like to build a relationship with us and so they go out of their way to answer questions and get us information in a very timely manner which is very important these days. So I think that’s what I value most."

“Day one of using PowerCurve produced a 49% automation rate! We have received amazing feedback from our teams about what a great product was chosen. While we are still in the early phases of the automation journey, I am a strong advocate for PowerCurve and the impact it could have …

"They're integrated into how we do business. To us, it's worth it. The ROI is there."

"Experian Health’s scheduling solution was able to accommodate our provider rules and simplify the booking process for patients. As a result, our providers now allow patients to self-schedule for their conditions.”

“You think you are being paid correctly, but when you get the data out on the table you find out you are not. It’s impossible to maintain this amount of information manually.”

“With a clear roadmap for long-term improvements to our collections operation we can drive down the cost to collect and remain competitive in the market.”

"We recommend Experian to anybody like us who is looking for products and we also try to recommend Experian products at credit unions for those products that are institution-specific."

“Accurate contact data is essential for our community fundraising efforts. Fixing data is a never-ending task but Experian had the solutions to do this for us, validating the data we already had in the system and making sure that all new data is also validated. By doing that it allows …

“We wanted a system with proven results in back-end automation, operational improvement and analytical performance. Novant was looking for a partner who would help to propel our patient experience to the next level.”