179 Experian Testimonials

"Overall, the technical process, ease and speed of implementation, and results have left us very happy with this project."

"Using the data that Experian has, we were able to specifically target customers. We were able to lower our cost per acquisition by about a factor of three and still maintain the take rates that we had previously."

"Working with Experian we have been able to reduce our bad debt, to reduce our delinquency as well as to grow the business."

"I’ve been very impressed with not only the products that Experian offers but also the resources they invest into developing new ideas and targeting what our industry needs are."

“The challenge we sought to overcome by leveraging AI Advantage at our organization was just gaining more insight into how denials originate and what actions we can take to prevent those from happening.”

"They're integrated into how we do business. To us, it's worth it. The ROI is there."

“Experian Health’s Patient Schedule allows us to improve the patient experience by offering a simple, convenient way to schedule an appointment online.”

"The results were fast—we saw quick improvement. Our form fields now auto-populate with a simple click, making registration faster and more accurate."

“Our partnership with Experian Health helps Banner Health's revenue cycle team deliver on its mission of “getting it right, at the right time, every time.”

“With price transparency in healthcare today, people are now expecting to understand ‘how much will it cost me?’ and Experian Health has helped us get there!”

“The implementation process went so smoothly we didn’t miss a beat in eligibility."

“Our new patient friendly statement and patient portal has really helped to improve patient interactions with our business office. Patients appreciate having the option to connect with us online and send inquiries through the secure portal instead of only calling into our Call Center and we have received positive feedback on the improved transparency of our patient statement."

“The Experian Health team has been an excellent partner with us on this – if we saw something that needed developed, they were willing to understand what was needed to be further enhanced and then worked hard to make it happen for us. That’s a sign of a really good partnership.”

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their insurer and what payment options they have. And that takes time. We spend time with insurance companies researching coverage, and we spend time corresponding with our patients on these complicated issues so that they can feel confident in what is owed and why.”

"Experian Health consistently gives us valuable insight into ways to enhance our financial performance.”