“We had a very simple implementation with Experian, Experian Data Quality’s services matched our needs without being too complicated and the implementation and configuration were very easy without requiring any additional hardware.”

"They're integrated into how we do business. To us, it's worth it. The ROI is there."

"You need to remember that it’s not just the expense of address correction fees; it’s the operational costs of having to reach back to customers that add up."

“Since we began using Patient Self Service, enrollments increased from 900 to more than 10,000 and our online payments increased from $200,000 to more than $800,000 per month. We now can do real-time statement changes free of charge. With our previous vendor, we could get charged $1,400 for a basic …

"Address verification makes the biggest difference."

"The drilldown approach makes data entry a lot faster now. We save, on average, 13 seconds per address entered."

“It was important for Midmark to have a quick and easy implementation, as well provide our customer service representatives a fast process to verify customer data. We could not add additional time to the CSR workflow. Not only did the implementation go completely smooth, Experian’s address validation tool has been …

"We’ve managed to improve our customer data, reduce costs and provide a better customer experience— all while staying way ahead of the ROI. We’re thrilled with the first class products and services that have been provided Experian Data Quality is clearly an industry leader."

“We recognized the need to move from manual to automated as well as increase our risk assessment to continue growth. The Commercial Spike Analysis helped us to understand our portfolio better and identify risk exposure. With the COVID-19 pandemic, we had no choice but to move at record speed, and …

"The Collections Advantage tool that we’ve implemented has allowed us to go from more of a “dialing for dollars” kind of recovery effort to a more targeted, queuing workflow pipeline, so it’s a much more efficient process."

"With Experian’s Business Information Services, we have access to comprehensive information that helps us uncover new growth opportunities."

"We recommend Experian to anybody like us who is looking for products and we also try to recommend Experian products at credit unions for those products that are institution-specific."

“We’re always trying to enhance the borrowing experience for our members and deliver value to the credit union overall. Experian’s solutions and project management supported our goals and helped WSECU take a big leap forward in meeting today’s consumers’ expectations.”

“Members would call asking for sensitive information, and if we weren’t confident we were speaking with the actual member, we’d have the member fax a written request with a copy of identification.”

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their …