“Experian’s program transformed our statisticians into credit risk managers. It gave the team the market and risk-management insight needed to drive real growth in our business by making credit decisions quickly and confidently and offering our members the superior level of service they have come to expect from the Desjardins …

“When working variances, things that don’t seem like a big deal are significant in the grand scheme of things."

"When we reviewed NameSearch, the demo proved the product’s superior performance for accuracy and processing speed."

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their …

"The size of Experian and the volume of their data provide a lot of opportunity for us to provide better services to our clients. The quality of service both from a technology perspective and understanding the application has been excellent."

“We wanted a system with proven results in back-end automation, operational improvement and analytical performance. Novant was looking for a partner who would help to propel our patient experience to the next level.”

“With rising patient costs, there has been a need for increased engagement and to keep costs low, while utilizing our resources wisely. Collections Optimization Manager is doing that for us, saving time and resources.”

"I’ve been very impressed with not only the products that Experian offers but also the resources they invest into developing new ideas and targeting what our industry needs are."

“Accurate contact data is essential for our community fundraising efforts. Fixing data is a never-ending task but Experian had the solutions to do this for us, validating the data we already had in the system and making sure that all new data is also validated. By doing that it allows …

"Our website processes an average of 16,000 transactions each day, and it was essential that the product we chose would make address verification invisible to the customer. Experian Data Quality does that."

“It was clear that we had to do something different. We needed to change the way we approached claims to survive in today’s competitive market environment.”

"If an employee cannot find the claimant or claimant’s employer information, he or she resorts to manual research through the yellow pages, Google, and the USPS® website. This proved extremely inefficient to CDLE processes and also delayed benefits to claimants."

"I have been very impressed with Experian Data Quality’s procedures and methodology. Many vendors drop out of sight after their sale is completed, but Experian Data Quality made it their business to find out how things were going and what they can do to help long after they were paid."

“Experian Health provided our staff with a reliable, real-time registration error alerting process. Our overall registration accuracy rate has improved significantly since implementing eCare NEXT. We now have the tools we need to be successful in one, user friendly application.”

"Following the implementation of Patient Estimates, patients expressed gratitude for explaining their insurance benefits in detail and providing an estimate. This allows patients to understand what to expect. Preparedness and knowledge are keys to peace of mind in the world of health care expense."