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"We’ve managed to improve our customer data, reduce costs and provide a better customer experience— all while staying way ahead of the ROI. We’re thrilled with the first class products and services that have been provided Experian Data Quality is clearly an industry leader."
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"I have seen a steady improvement in the quality of Experian data and products. Their customer service is excellent, and with access to their BusinessIQ platform, we can be more confident with our decisions."
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“The financial load has been lightened, and the staff is no longer spinning their wheels. We can now make a difference in every account that is touched.”
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"The drilldown approach makes data entry a lot faster now. We save, on average, 13 seconds per address entered."
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“It was important for Midmark to have a quick and easy implementation, as well provide our customer service representatives a fast process to verify customer data. We could not add additional time to the CSR workflow. Not only did the implementation go completely smooth, Experian’s address validation tool has been …
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"Our job is to help them who can't pay, but want to. That's where we come in with the help of Experian. The Behavior Scoring Model allows us to treat individual consumers individually."
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“I think that’s when the light went on that maybe there is something better that’s worth the effort to make the switch."
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"With Experian Pandora, we were able to get approval to deduplicate some of these customers based on two matches, rather than all three. While we could do the same thing though SQL queries, it was much easier to visualize using Experian Pandora.”
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“When the possibilities of the Experian products came along, the justification was really an economic one. We could swap out the existing product with the Experian product—get more bang for the buck—and from a cost perspective remain neutral.”
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“Experian Health does a great job of explaining the reasons why an underpayment exists and why it is a variance.”
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"The most important thing for me is that Collections Optimization Manager takes my agency strategy and my collection methodology and provides the automation and reporting that I need."
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"I believe Experian is meeting or exceeding their goals. Since working with Experian, everyone from the account managers, the product managers and the support staff have been very quick and diligent in getting us the quality data we need to help us make our own educated business decisions."
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“With price transparency in healthcare today, people are now expecting to understand ‘how much will it cost me?’ and Experian Health has helped us get there!”
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“The implementation process went so smoothly we didn’t miss a beat in eligibility."
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“Our new patient friendly statement and patient portal has really helped to improve patient interactions with our business office. Patients appreciate having the option to connect with us online and send inquiries through the secure portal instead of only calling into our Call Center and we have received positive feedback …