"With Experian Pandora, we were able to get approval to deduplicate some of these customers based on two matches, rather than all three. While we could do the same thing though SQL queries, it was much easier to visualize using Experian Pandora.”

"An important part of our selection of Patient Schedule was their analytics and reporting. There were numerous financial benefits, but I would say that key and number one is the line of sight on our business — which physicians are seeing which patients and when, where there are peaks and …

“The ability to expand and simplify scheduling activities by putting scheduling in the hands of ED staff means patients are taken care of without delay.”

“The challenge we sought to overcome by leveraging AI Advantage at our organization was just gaining more insight into how denials originate and what actions we can take to prevent those from happening.”

“The implementation and training with Experian Health was awesome, as has been their ongoing support, and the ability for us to better partner and communicate with our director of managed care to create more efficiency is priceless.”

“When working variances, things that don’t seem like a big deal are significant in the grand scheme of things."

“With Order Manager, we’re now able to offer a fully paperless process to our clients and require certain fields be completed, such as all demographics, diagnosis code, etc., which are necessary on the front end."

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their …

"This was more than just a matter of increasing operational efficiency. We have an obligation to protect the Unemployment Trust Fund by making sure we don’t send erroneous or incorrectly addressed payments. We were interested in a quick, simple way to address the problem."

"With QAS Pro, we have all but eliminated incorrect addresses entered internally. The solution delivered value to our business at a minimal cost and a low total cost of ownership."

"One thing we try to do is take a deeper dive on our Quest data to really try to understand what relationships these members have and how we can better deepen our relationship we have with them."

“We have received a lot of positive feedback with Collections Optimization Manager’s Return Mail solution because it gives us the most updated contact information. Whenever we need to notify the patient, we have the most updated addresses in our system.”

“With rising patient costs, there has been a need for increased engagement and to keep costs low, while utilizing our resources wisely. Collections Optimization Manager is doing that for us, saving time and resources.”

"I have been very impressed with Experian Data Quality’s procedures and methodology. Many vendors drop out of sight after their sale is completed, but Experian Data Quality made it their business to find out how things were going and what they can do to help long after they were paid."

"The results we’ve seen are higher contact rates. Higher contact rates yield higher recoveries. Sometimes it’s just a matter of us helping the consumer resolve the debt."