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“I think that’s when the light went on that maybe there is something better that’s worth the effort to make the switch."
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"Our job is to help them who can't pay, but want to. That's where we come in with the help of Experian. The Behavior Scoring Model allows us to treat individual consumers individually."
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"Experian’s data and BusinessIQ helped us hit our annual revenue goals while limiting our exposure to fraud and the need for collection activity."
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"Marketing gets very expensive if you don’t have good information in the first place. Prior to Experian Data Quality, we had a return rate of over16%. Our current return rate is almost negligible."
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"Experian Health Contract Manager allows us to identify true appeals opportunities and provides us with tools to collect the underpayments.”
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"With 150 new customer setups and 200 address changes per day, we’re saving roughly three hours per day and that doesn’t factor in savings from reducing spelling mistakes and return mail processing."
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"Understanding the current market and being able to quickly adapt to changes are vital to achieving growth. Experian’s Business Information Services provides us with market-leading tools and the freshest data available to help us stay competitive and make rapid, informed business decisions."
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“Since we began using Patient Self Service, enrollments increased from 900 to more than 10,000 and our online payments increased from $200,000 to more than $800,000 per month. We now can do real-time statement changes free of charge. With our previous vendor, we could get charged $1,400 for a basic …
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“It’s important to provide our patients with the absolute best access channels to quickly and seamlessly connect with the care they need. Experian Health’s solution guides our patients to the right care and digitally connects them with a confirmed appointment.”
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“Experian’s services are critical for our loyalty program and understanding who our new and existing customers are.”
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“We recently went through a large technology upgrade and had no issues with Experian’s address and email software. We can reliably depend on the service’s stability and use.”
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"When I speak about Experian, I speak about partnership. They really understand what we’re looking for, and the challenges that we face. We put our minds together to figure out the best way to attack that challenge with the ultimate goal being to make sure that we service our customers …
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“The strong performance of these campaigns didn’t stop with Cambria. The successful integration of Experian ConsumerView, enabled the team to deploy other acquisition and segmentation models in partnership with our loyalty and marketing business teams.”
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“Without Experian’s ConsumerView, it would have been extremely challenging to develop robust predictive models and guest segmentation in support of Cambria. While we typically leverage a host of behavioral booking variables, Experian adds a critical dimension of demographic intelligence that fills in the key blanks.”
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"One of our patients with a $200,000 bill answered a few questions and their account was found eligible for Veterans benefits. With our previous vendor we would have written the account off to charity."