“We’ve tried and tested Experian’s address solutions. We’re impressed by the address matching rates, the speed and performance of their products, and the quality of the data behind the products. We have worked with Experian for a number of years and the level of support provided has also been excellent."

“Since we began using Patient Self Service, enrollments increased from 900 to more than 10,000 and our online payments increased from $200,000 to more than $800,000 per month. We now can do real-time statement changes free of charge. With our previous vendor, we could get charged $1,400 for a basic …

“With rising patient costs, there has been a need for increased engagement and to keep costs low, while utilizing our resources wisely. Collections Optimization Manager is doing that for us, saving time and resources.”

“Our partnership with Experian Health helps Banner Health's revenue cycle team deliver on its mission of “getting it right, at the right time, every time.”

“Printing claims in home office environments would not have been HIPAA-compliant, so we needed to quickly figure out which systems allowed for digital work. As some staff started seeking job opportunities that would allow them to work from home during the pandemic, we also needed to enable a more digitally …

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their …

"Experian's taken the time out to come up with ideas for me."

"We’ve implemented the Experian Health webbased scheduling system to allow us to more efficiently find a provider that can meet patients’ needs.”

“The scheduling solution makes it easier because we can see all the appointments at one time, go through them with the patient and see which one is best for them.”

"The physicians that I’ve talked with so far find that they have a more efficient and planned day, and it’s more relaxing. Their productivity is increased, and, at the same time, they’ve been able to reduce some of the stresses of their schedule.”

“Experian’s services are critical for our loyalty program and understanding who our new and existing customers are.”

“We recently went through a large technology upgrade and had no issues with Experian’s address and email software. We can reliably depend on the service’s stability and use.”

“Members would call asking for sensitive information, and if we weren’t confident we were speaking with the actual member, we’d have the member fax a written request with a copy of identification.”

“The financial load has been lightened, and the staff is no longer spinning their wheels. We can now make a difference in every account that is touched.”

“The cost-effectiveness, accuracy and efficiency gained from using Experian Healthcare are remarkable. I cannot imagine doing EMS billing without it.”