"Address verification makes the biggest difference."

“Our new patient friendly statement and patient portal has really helped to improve patient interactions with our business office. Patients appreciate having the option to connect with us online and send inquiries through the secure portal instead of only calling into our Call Center and we have received positive feedback …

"One thing we try to do is take a deeper dive on our Quest data to really try to understand what relationships these members have and how we can better deepen our relationship we have with them."

"We were one of the early adopters of the Experian Collection Advantage product. As that has evolved, we’ve used that product in all facets of our business."

“There are very few no-brainers in this industry, and Experian’s Collection Triggers is one of them."

“With a clear roadmap for long-term improvements to our collections operation we can drive down the cost to collect and remain competitive in the market.”

“It’s important to provide our patients with the absolute best access channels to quickly and seamlessly connect with the care they need. Experian Health’s solution guides our patients to the right care and digitally connects them with a confirmed appointment.”

“We had toyed with the idea of building a solution ourselves, however that was clearly a long-term approach. As soon as we saw the DataArc 360 demo we knew it was exactly the solution the business needed. Then discovering that it was available immediately and could be implemented within just …

"It’s really obvious that the reps like to build a relationship with us and so they go out of their way to answer questions and get us information in a very timely manner which is very important these days. So I think that’s what I value most."

“Day one of using PowerCurve produced a 49% automation rate! We have received amazing feedback from our teams about what a great product was chosen. While we are still in the early phases of the automation journey, I am a strong advocate for PowerCurve and the impact it could have …

“Printing claims in home office environments would not have been HIPAA-compliant, so we needed to quickly figure out which systems allowed for digital work. As some staff started seeking job opportunities that would allow them to work from home during the pandemic, we also needed to enable a more digitally …

"QAS Pro has saved Hach thousands of dollars in return mail costs while also improving our customer service, call center and billing operations."

“We give our patients their payment options up-front, and they welcome the opportunity to know what their insurance is paying. It’s a great educational tool for us. With this approach, we’ve practically eliminated outstanding receivables following a procedure because we are collecting so much more at the time of service.”

“Experian Health has raised the level of expectation for effectively auditing and recovering payments.”

“Partnering with Experian Health has allowed us to be an advocate for our patients while also protecting the bottom line."