“We are really happy with Experian. It takes away duplication of efforts and allows us to see the bigger picture. The eligibility solution works well for our team and patients.”

"What I value most is each challenge that I’ve faced I have always been able to call my rep and she’s able to find a solution to what I’m looking for. So it may not be what I was originally looking for, but in the end it ends up being …

“Building relationships with our members is key to our success. The daily trigger data provides the insight we need to help our members.”

"Overall, the technical process, ease and speed of implementation, and results have left us very happy with this project."

“As the IU Health Revenue Cycle team rallied to respond to the claims processing disruption, we were uniquely positioned with our long-time Experian partnership to quickly re-institute critical claims routines and restore a significant volume of claims transmissions. This would not have been possible without Experian’s nimble and comprehensive approach, …

“The ability to expand and simplify scheduling activities by putting scheduling in the hands of ED staff means patients are taken care of without delay.”

“Now we have pods of four people managing seven or eight service lines because it’s so easy to work. The team wouldn’t be able to go back to the old way. You don’t have to keep track of who you can schedule at what time or at what location, because …

"Experian really understands our business of financial services. It’s like talking with another banker down the street. They understand what we’re trying to do for our clients. They also understand the regulatory challenges we’re up against."

“Members would call asking for sensitive information, and if we weren’t confident we were speaking with the actual member, we’d have the member fax a written request with a copy of identification.”

“We had toyed with the idea of building a solution ourselves, however that was clearly a long-term approach. As soon as we saw the DataArc 360 demo we knew it was exactly the solution the business needed. Then discovering that it was available immediately and could be implemented within just …

"It’s very important to have a suite of products that you can use together to achieve optimal results. You can focus on one specific tool, like how we use Claim Scrubber for charges, sending cleaner charges through the system. But, if you’re not appropriately using real-time eligibility to capture insurance …

“We needed an authorization solution that was integrated within our Epic workflow, easy-to-use and that our team could rally behind. We found that solution in Experian Health’s Passport Authorizations tool.”

“Experian Health does a great job of explaining the reasons why an underpayment exists and why it is a variance.”

“The Passport Authorizations solution has helped us increase both staff and patient satisfaction, and created best practices and tips on how a real-time authorization management tool, along with a ‘lean mentality,’ can help staff work together to improve processes.”

"The most important thing for me is that Collections Optimization Manager takes my agency strategy and my collection methodology and provides the automation and reporting that I need."