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“The Passport Authorizations solution has helped us increase both staff and patient satisfaction, and created best practices and tips on how a real-time authorization management tool, along with a ‘lean mentality,’ can help staff work together to improve processes.”
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“With rising patient costs, there has been a need for increased engagement and to keep costs low, while utilizing our resources wisely. Collections Optimization Manager is doing that for us, saving time and resources.”
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“We’ve tried and tested Experian’s address solutions. We’re impressed by the address matching rates, the speed and performance of their products, and the quality of the data behind the products. We have worked with Experian for a number of years and the level of support provided has also been excellent."
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“Experian’s services are critical for our loyalty program and understanding who our new and existing customers are.”
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“We recently went through a large technology upgrade and had no issues with Experian’s address and email software. We can reliably depend on the service’s stability and use.”
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"Experian Health consistently gives us valuable insight into ways to enhance our financial performance.”
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“Members would call asking for sensitive information, and if we weren’t confident we were speaking with the actual member, we’d have the member fax a written request with a copy of identification.”
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"We were one of the early adopters of the Experian Collection Advantage product. As that has evolved, we’ve used that product in all facets of our business."
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“There are very few no-brainers in this industry, and Experian’s Collection Triggers is one of them."
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"I'd say, prior to Experian, we had higher losses on the prescreens than we have since we implemented them with Experian. It's just a bit more sophisticated development of criteria."
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"As far as working with Experian Data Quality, I must say they are a top-notch company. From the first time I made contact with them up to today, they have bent over backwards to make things work as smoothly as possible."
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"They're integrated into how we do business. To us, it's worth it. The ROI is there."
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“Aperture Data Studio has allowed our team to focus on tricky cases instead of smaller and easier ones. We’re now able to have a proactive approach to data quality.”
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"I’ve been very impressed with not only the products that Experian offers but also the resources they invest into developing new ideas and targeting what our industry needs are."
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“Experian Health provided our staff with a reliable, real-time registration error alerting process. Our overall registration accuracy rate has improved significantly since implementing eCare NEXT. We now have the tools we need to be successful in one, user friendly application.”