“We wanted a system with proven results in back-end automation, operational improvement and analytical performance. Novant was looking for a partner who would help to propel our patient experience to the next level.”

"The entire project was turned around in just 4 weeks and the support we received from Experian’s technical teams throughout was incredibly helpful and flexible."

"The drilldown approach makes data entry a lot faster now. We save, on average, 13 seconds per address entered."

“We’re always trying to enhance the borrowing experience for our members and deliver value to the credit union overall. Experian’s solutions and project management supported our goals and helped WSECU take a big leap forward in meeting today’s consumers’ expectations.”

"It’s very important to have a suite of products that you can use together to achieve optimal results. You can focus on one specific tool, like how we use Claim Scrubber for charges, sending cleaner charges through the system. But, if you’re not appropriately using real-time eligibility to capture insurance …

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their …

"The Collections Advantage tool that we’ve implemented has allowed us to go from more of a “dialing for dollars” kind of recovery effort to a more targeted, queuing workflow pipeline, so it’s a much more efficient process."

"Experian offered the best combination of flexibility, pricing and quality. While there are many companies that can provide data at a cheaper price, those companies do not have the superior data recency, sources and matching logic that Experian offers."

“Experian Health’s Patient Schedule allows us to improve the patient experience by offering a simple, convenient way to schedule an appointment online.”

“With rising patient costs, there has been a need for increased engagement and to keep costs low, while utilizing our resources wisely. Collections Optimization Manager is doing that for us, saving time and resources.”

"The size of Experian and the volume of their data provide a lot of opportunity for us to provide better services to our clients. The quality of service both from a technology perspective and understanding the application has been excellent."

"We can now confidently encourage students to enter their own data because we are ensuring that only quality data is accepted. We also know that students will have a good experience on our site."

"Experian Health’s guided search and scheduling solution adds immediate benefits for our patients, supporting our commitment to provide our patients with cutting-edge technology in the convenience of their home."

"Month over month, we have seen double-digit growth in the use of the application."

"An important part of our selection of Patient Schedule was their analytics and reporting. There were numerous financial benefits, but I would say that key and number one is the line of sight on our business — which physicians are seeing which patients and when, where there are peaks and …