“Without Experian’s ConsumerView, it would have been extremely challenging to develop robust predictive models and guest segmentation in support of Cambria. While we typically leverage a host of behavioral booking variables, Experian adds a critical dimension of demographic intelligence that fills in the key blanks.”

“Clear Mountain Bank had considered prescreen marketing in the past; however, the complexity and compliance aspect drove it outside the bounds of our resource constraints. Digital Prescreen with Micronotes supplied the infrastructure to create higher-quality, personalized offers, as well as the delivery and reporting. They made prescreen marketing a reality …

"We were one of the early adopters of the Experian Collection Advantage product. As that has evolved, we’ve used that product in all facets of our business."

"Our customer service–focused culture means we need to know our customers well. Experian’s BusinessIQ Premier Profile is one of the best reports in the market for giving us the total view of a company. We are also pleased with the ongoing innovation from Experian, with BusinessIQ and the integrated capabilities …

"They're integrated into how we do business. To us, it's worth it. The ROI is there."

"QAS Pro has saved Hach thousands of dollars in return mail costs while also improving our customer service, call center and billing operations."

“With Experian Health, our practice has been able to streamline administrative processes and improve workflow while maximizing reimbursement opportunities.”

“While we were utilizing a module within our practice management system to assist our contract management efforts, the process was still very manual. We knew there had to be a simpler method.”

“We recognized the need to move from manual to automated as well as increase our risk assessment to continue growth. The Commercial Spike Analysis helped us to understand our portfolio better and identify risk exposure. With the COVID-19 pandemic, we had no choice but to move at record speed, and …

“Members would call asking for sensitive information, and if we weren’t confident we were speaking with the actual member, we’d have the member fax a written request with a copy of identification.”

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their …

"Not only were we getting more hits, but the percentage of the hits being the correct phone numbers was significantly greater."

"I have seen a steady improvement in the quality of Experian data and products. Their customer service is excellent, and with access to their BusinessIQ platform, we can be more confident with our decisions."

“Experian Health is an invaluable asset to Sansum Clinic. Its solutions give us peace of mind that we are collecting accurate payments from both payers and patients in a timely manner — and just as important, we know our revenue cycle is performing at its very best as a result.”

"Patient Responsibility Pricer has proven to be a valuable tool for educating patients about their benefit plans. For instance, many patients are surprised by supply costs. By better setting their expectations at the point of service about how much a walking boot or sling may cost, we can increase the …