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"It’s really obvious that the reps like to build a relationship with us and so they go out of their way to answer questions and get us information in a very timely manner which is very important these days. So I think that’s what I value most."
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“One of the most important things for me as the Administrator of the DMV was the responsiveness of Experian.”
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"We’ve managed to improve our customer data, reduce costs and provide a better customer experience— all while staying way ahead of the ROI. We’re thrilled with the first class products and services that have been provided Experian Data Quality is clearly an industry leader."
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“Training was very simple — it was clear that for staff, this solution was just another chevron in the workflow. It’s very intuitive to use. We were able to reassure them that their jobs were not going away, and we’d still be prioritizing patient relationships. And patients loved it.”
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“The strong performance of these campaigns didn’t stop with Cambria. The successful integration of Experian ConsumerView, enabled the team to deploy other acquisition and segmentation models in partnership with our loyalty and marketing business teams.”
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“Without Experian’s ConsumerView, it would have been extremely challenging to develop robust predictive models and guest segmentation in support of Cambria. While we typically leverage a host of behavioral booking variables, Experian adds a critical dimension of demographic intelligence that fills in the key blanks.”
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"You need to remember that it’s not just the expense of address correction fees; it’s the operational costs of having to reach back to customers that add up."
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“The financial load has been lightened, and the staff is no longer spinning their wheels. We can now make a difference in every account that is touched.”
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“The cost-effectiveness, accuracy and efficiency gained from using Experian Healthcare are remarkable. I cannot imagine doing EMS billing without it.”
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"They're integrated into how we do business. To us, it's worth it. The ROI is there."
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"One of our patients with a $200,000 bill answered a few questions and their account was found eligible for Veterans benefits. With our previous vendor we would have written the account off to charity."
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“Day one of using PowerCurve produced a 49% automation rate! We have received amazing feedback from our teams about what a great product was chosen. While we are still in the early phases of the automation journey, I am a strong advocate for PowerCurve and the impact it could have …
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"Thanks to Experian Data Quality, we have seen an impressive reduction in the number of properties that our Field Sales representatives are unable to locate, due to missing subpremise information. This is fantastic as it means there has been a reduction in customer leakage levels."
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“Tax Season Payment Indicator proved to be a valuable tool for spearheading collections during the crucial tax-season window. It increased efficiency and maximized opportunity to help us drive revenue. It was also pivotal for our prioritization strategy, which allowed us to prioritize key accounts at the optimal time.”
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“The implementation and training with Experian Health was awesome, as has been their ongoing support, and the ability for us to better partner and communicate with our director of managed care to create more efficiency is priceless.”