179 Experian Testimonials

“We focus on the quality of our calls versus the quantity of calls made. I want my customer service representatives to be ‘ready to call’ 65% of their working hours. We serve our patients well when we can spend time with patients explaining their bills, what’s been covered by their insurer and what payment options they have. And that takes time. We spend time with insurance companies researching coverage, and we spend time corresponding with our patients on these complicated issues so that they can feel confident in what is owed and why.”

"Working with Experian we have been able to reduce our bad debt, to reduce our delinquency as well as to grow the business."

"The most important thing for me is that Collections Optimization Manager takes my agency strategy and my collection methodology and provides the automation and reporting that I need."

“I think that’s when the light went on that maybe there is something better that’s worth the effort to make the switch."

"With Experian Pandora, we were able to get approval to deduplicate some of these customers based on two matches, rather than all three. While we could do the same thing though SQL queries, it was much easier to visualize using Experian Pandora.”

“When the possibilities of the Experian products came along, the justification was really an economic one. We could swap out the existing product with the Experian product—get more bang for the buck—and from a cost perspective remain neutral.”

“I love the availability of the Experian team. They are quick to solve any issue and get you back up and running in no time.”

"We've invested a lot with Experian, and Experian has invested a lot with us. Experian understands what we're trying to accomplish. And this isn't about understanding the credit union vertical. This is about understanding Arizona Federal Credit Union and what we're trying to accomplish."

"Experian Data Quality is a critical tool in improving the accuracy of our database entering new transactions with accurate data saves time and money in the long run."

"Not only were we getting more hits, but the percentage of the hits being the correct phone numbers was significantly greater."

"I’ve been very impressed with not only the products that Experian offers but also the resources they invest into developing new ideas and targeting what our industry needs are."

“Partnering with Experian Health has allowed us to be an advocate for our patients while also protecting the bottom line."

“Life better for both patients and staff.”

"They're integrated into how we do business. To us, it's worth it. The ROI is there."

"I believe Experian is meeting or exceeding their goals. Since working with Experian, everyone from the account managers, the product managers and the support staff have been very quick and diligent in getting us the quality data we need to help us make our own educated business decisions."