49 Exotel Testimonials

“The reason to recommend anyone to work with Exotel as a partner is simple, it comes down to the people and kind of technology you guys have built. Being in Nashik allow us to pass our reduced cost benefit to our customers but, working with Exotel, makes us literally feel we are in Bangalore.”

"Once we started using Exotel we realized it’s super easy to keep track of leads because all our leads were on a centralized platform. We can keep track of callbacks, get a hold of recorded conversations, monitor them closely and alter our pitch based on what is going wrong. Once we started using Exotel we realized it’s super easy to keep track of leads because all our leads were on a centralized platform. We can keep track of callbacks, get a hold of recorded conversations, monitor them closely and alter our pitch based on what is going wrong."

"In the E-Commerce space, cancellation of a COD orders is very common. To negate this, we used Exotel extensively. It has helped us lessen the chances of cancellation."

"Response Time defines the conversion success. Conversion rates are 391% higher when the customer are called within a minute of their inquiry; 120% within two minutes; 98% in under three minutes; 62% in under 30 minutes; and 36% in under an hour. This is where we exploit the efficiency and intelligence of Exotel."

"With exotel we can simply focus on discussion and replay the recorded call to ensure everything is noted properly."

“A lot of our products and processes are built with the help of data. We use Exotel dashboards and data to understand more about different interactions in the system. We also get to keep track of how much we are spending on these interactions. For instance, by tracking calls, we have been able to reduce unnecessary calls happening between a delivery executive and a customer.The end goal is to use calls efficiently and only where necessary. We continue to work towards reducing unwanted interactions in the process.”

“Exotel’s product was super easy to setup, with simple & intuitive call flows. We were able to do everything, including small things such as customizing call recordings and linking my personal number to Exotel’s technology. It was all great to use.”

"They (Exotel) have been an integral part of Scripbox’s journey so far. Their turnaround time is very quick and they support us seamlessly with our contact centre operations."

"Our experience with Exotel has been very positive. They have an extremely responsive customer support staff that has always been there to assist us."

"The reporting & analytics has helped us massively reduce the requirement of hiring people, and was very much thanks to the data we had from Exotel."

"In almost every Residential Community, there is a percentage of Users who are not very web-savvy. If they wish to raise an issue to their Association’s management committee then they are able to send an SMS to the Exotel Incoming business SMS phone number."

"The missed call campaign has exponentially increased our reach in the moments during this campaign. Because of the ease of sharing and taking action, many more people have signed on. It’s incredibly encouraging and now we have to work harder to strengthen our mobile strategy so Jhatkaa members can amplify their impact."

"Very supportive and understanding staff who have lived up to every expectations, and at times exceeded them too."

"Exotel serves our purpose and has become the backbone our helpline operations."

"Overall, Exotel’s simple missed call solution proved to be a huge asset to us. We’ve been able to increase our productivity and efficiency levels by 3x, just by using this solution. We love working with Exotel’s proactive and energetic team."