49 Exotel Testimonials

"Our experience with Exotel has been very positive. They have an extremely responsive customer support staff that has always been there to assist us."

"Exotel was an excellent find for us in 2017. It helped us to enhance our Voluntary Services in extending Free Health Care services in the Public Health System in Telangana. Based on our experience, we have now expanded the use of Exotel services to multiple states since Dec-2018. Starting it up and scaling it up has been surprisingly seamless and affordable."

"Exotel is the best solution for any business that looking to grow its revenues and at the same time keep their customers happy."

"With exotel we can simply focus on discussion and replay the recorded call to ensure everything is noted properly."

"Exotel has good APIs which are reliable. I just tinkered around it and built my own tool around Exotel’s outbound call APIs and Passthru applets."

"We receive about 700 calls everyday from customers on our website via click to call. And we have seen a marked improvement in our abandonment rates. After we introduced click-to-call, we have seen a 2% increase in our overall conversions. And this is a considerable number."

"Response Time defines the conversion success. Conversion rates are 391% higher when the customer are called within a minute of their inquiry; 120% within two minutes; 98% in under three minutes; 62% in under 30 minutes; and 36% in under an hour. This is where we exploit the efficiency and intelligence of Exotel."

"The reporting & analytics has helped us massively reduce the requirement of hiring people, and was very much thanks to the data we had from Exotel."

“The reason to recommend anyone to work with Exotel as a partner is simple, it comes down to the people and kind of technology you guys have built. Being in Nashik allow us to pass our reduced cost benefit to our customers but, working with Exotel, makes us literally feel we are in Bangalore.”

"Personally my experience with Exotel was great because the relationship managers and service were very prompt. Even if we had a non‐standard requirement, we could get it implemented within a time frame. Your team was willing to go that extra mile to help."

"We have plans of integrating Exotel more closely with Just Books in the future, and plan to track our operations as we grow across India using Exotel."

“Exotel’s product was super easy to setup, with simple & intuitive call flows. We were able to do everything, including small things such as customizing call recordings and linking my personal number to Exotel’s technology. It was all great to use.”

“Exotel helped us continuously monitor our customer calls very carefully.”

"In almost every Residential Community, there is a percentage of Users who are not very web-savvy. If they wish to raise an issue to their Association’s management committee then they are able to send an SMS to the Exotel Incoming business SMS phone number."

"We needed a simple solution to reach farmers and Exotel’s team helped us make it happen."