49 Exotel Testimonials

"Exotel serves our purpose and has become the backbone our helpline operations."

"We receive about 700 calls everyday from customers on our website via click to call. And we have seen a marked improvement in our abandonment rates. After we introduced click-to-call, we have seen a 2% increase in our overall conversions. And this is a considerable number."

“The reason to recommend anyone to work with Exotel as a partner is simple, it comes down to the people and kind of technology you guys have built. Being in Nashik allow us to pass our reduced cost benefit to our customers but, working with Exotel, makes us literally feel we are in Bangalore.”

"Exotel’s Virtual Number (UVN) technology helped us to assign dynamic virtual phone numbers for all user-service partner combinations. We can now keep a track of the connect rates and response rates between service partners and the user and ensure a better experience to both the parties."

"It was very easy to configure and once setup, we have not had to contact your team again."

"Exotel helps Amnesty make the process of supporter journey extremely efficient. It helps us always keep in touch with our supporters. We have found that Exotel’s system is very simple and user-friendly. Automation was incredibly easy for us. Without Exotel’s solution we would not have been able to do what we have done in the last three years. The scale at which we are operating, Exotel has helped us immensely. I would recommend it to peers."

"Another thing we liked about Exotel, was the user friendliness of the product. I could easily set up or change our call flows at any moment of time. Exotel essentially provided us with a platform to build a customised solution."

“Exotel helped us continuously monitor our customer calls very carefully.”

"Very supportive and understanding staff who have lived up to every expectations, and at times exceeded them too."

"Whenever we think of doing something, we think of how to do it smarter and faster using Exotel."

"Every day, we connect tens of thousands of job seekers with potential employers. And Exotel makes this process extremely efficient. If we did not use Exotel, we will need to run 24×7 call centers will 100’s of executives to handle calls at this scale."

"Exotel was an excellent find for us in 2017. It helped us to enhance our Voluntary Services in extending Free Health Care services in the Public Health System in Telangana. Based on our experience, we have now expanded the use of Exotel services to multiple states since Dec-2018. Starting it up and scaling it up has been surprisingly seamless and affordable."

"The reporting & analytics has helped us massively reduce the requirement of hiring people, and was very much thanks to the data we had from Exotel."

"Response Time defines the conversion success. Conversion rates are 391% higher when the customer are called within a minute of their inquiry; 120% within two minutes; 98% in under three minutes; 62% in under 30 minutes; and 36% in under an hour. This is where we exploit the efficiency and intelligence of Exotel."

"We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time."