49 Exotel Testimonials

"We have plans of integrating Exotel more closely with Just Books in the future, and plan to track our operations as we grow across India using Exotel."

"We receive about 700 calls everyday from customers on our website via click to call. And we have seen a marked improvement in our abandonment rates. After we introduced click-to-call, we have seen a 2% increase in our overall conversions. And this is a considerable number."

“When we rolled out SquadVoice, many players were apprehensive about making these calls from their own number. For the players, it was a valid concern of privacy invasion because completing the task meant exposing their numbers to strangers. This led to a drop in adoption rates and user engagement with SquadVoice in short time.”

“The reason to recommend anyone to work with Exotel as a partner is simple, it comes down to the people and kind of technology you guys have built. Being in Nashik allow us to pass our reduced cost benefit to our customers but, working with Exotel, makes us literally feel we are in Bangalore.”

"Exotel serves our purpose and has become the backbone our helpline operations."

“At this stage, the call recordings are very critical because the BDM can then understand what has already been spoken about and what needs to be covered. He can now immediately decide how he wants to go about selling the product. It has made the job of a BDM quick and efficient!”

“We are helping customers order their daily needs and deliver quality service. Exotel is helping us deliver that and we are extremely happy with their service. We have grown with Exotel from day one and it’s been a good run so far.”

"Exotel came across as a friendly and genuine organization. Everyone so far has been quite open to discussing requirements and offer meaningful solutions. We had a great gut feeling about working with Exotel and as musicians sometimes gut feeling is given a lot of priority. I would definitely recommend Exotel to people. Originality and innovation that makes daily life better is something we wish every business would adopt. Exotel works well, both for the customers and for the business, so it fits every business model perfectly! We’ve just scratched the surface with Exotel’s capabilities, and there are many plans for the future, but then if I tell you everything, I’ll have to shoot you."

"We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time."

"In the E-Commerce space, cancellation of a COD orders is very common. To negate this, we used Exotel extensively. It has helped us lessen the chances of cancellation."

"It was very easy to configure and once setup, we have not had to contact your team again."

"Exotel is enabling us so that we are our only constraint, if that, which is great. Great product, great team, and we’d love to see you scale crazy heights."

"The reporting & analytics has helped us massively reduce the requirement of hiring people, and was very much thanks to the data we had from Exotel."

"Our experience with Exotel has been very positive. They have an extremely responsive customer support staff that has always been there to assist us."

“Logisure tapped into the expertise of Exotel and embarked on rapid growth from one City to multiple cities without spending a lot on communication infrastructure.”