“The statistical reporting is a real asset to manage the system, staff is really happy with it and the environment is less stressful regarding waiting lines management. Customers are also happy, and our surveys conducted in installed stores have shown us a real increase in customers’ satisfaction. The ESII solution …

"The challenge for us was to cut waiting time. That is why we chose a powerful tool allowing users to take an appointment or to have an idea of waiting time when they come to an agency. Users can take a ticket when they come in and know exactly when …