1078 Epicor Testimonials

“We only considered Epicor. Sometimes, when you're making a change that's this significant, it makes sense to stick with an experienced company. Their products have always proven themselves throughout the years and that was important to us.”

“We also want to support what we sell. BisTrack software allows us to cost and bill services in our repairs facilities.”

"In one year, Service Connect more than paid for itself. Not only are we spending less on payroll, but we are feeling less stress daily with the lowest error rate you can have—making Service Connect a great investment."

"Move to the cloud, I will be telling everyone. Don’t be afraid of the initial cost. I don’t have to buy new servers every 5 years, I don’t have to maintain the servers, and the software maintenance is rolled into the monthly cost. It may seem like a lot when you first look at the per user cost, but when you factor it all in, it just makes sense."

“Over the decades, we have adjusted to meet changing business climates. We started out as a contractor supply business, navigated the dynamics of a family-owned business, transitioned into and away from a paint company, and now we have a significant window and glass repair operation.”

"When you move to a public cloud, upgrades are seamless and automatic. No migrating data, no re-testing, no requiring of new licenses, no stress, no angst. We decided as a group to upgrade all our instances of Epicor in real-time. It’s been fantastic."

“One of our companies even had a DOS-based program and was backing up on floppy disks. As we used different options, nothing was appropriate for our business. Our biggest need was to get information more quickly, but most of the systems required a lot of manipulation in order to get the right data in a usable format.”

“Our problem was simple—we couldn’t find parts, We were experiencing upwards of 100 ‘zero picks’ a day. Most of those parts were in our warehouse in some location but the problem was getting worse with our growth. We had a feeling we had the stuff but just couldn’t find it.”

“At first, our approach was to let each company run its own system. However, by our third acquisition we realized we needed a deliberate go-forward plan. We were running Epicor Kinetic deployed on premise, and at the Epicor Insights conference I learned more about Epicor Kinetic in the cloud multisite capabilities and the Epicor Kinetic roadmap. That was enough to give us the confidence to standardize on cloud across sites.”

“Big trading partners and large retailers expect an effective EDI solution from us. If we can’t come to market quickly, it can derail the project. I don’t want our EDI to be the gating issue for a potential new revenue stream.”

“Epicor Kinetic is a cornerstone of our digital transformation strategy. Since implementing Epicor Kinetic, we have increased business efficiency and productivity.”

“If you inadvertently reversed a ‘7’ or a ‘2’ when inputting the invoice, it would introduce an error that might take hours on the back end to find.”

"Prior to Epicor Kinetic we were running our business on an AS400, which we used for everything except payroll, but it didn't provide the visibility that we needed."

"Epicor Kinetic is a highly flexible and scalable solution which enabled us to easily configure the system to meet OW Lee's specific needs. As a dedicated ERP partner, our goal is to provide our customers with solutions that will make their businesses more successful and efficient as well as ensure they get the most value from their VP of Marketing investment."

"One of my favorite benefits of Epicor Decor Fusion is how easy it is for new users. It is intuitive, streamlined, and tailor-made for painting and decorating retail stores. I like how it interfaces with Microsoft Excel and lets me import and export reports. It has helped make our business more efficient. And I like working with the Decor Fusion Support team – they have a very good support staff."