1078 Epicor Testimonials

“Epicor Prophet 21 has by far one of the best pricing engines for distribution. That was re-affirmed when we wanted to move to a cloud platform and looked at other solutions. Again, we found that no one can do what Epicor does when it comes to customer pricing.”

"Whenever I need them to understand us and figure out what we are trying to do, they are there and walk us through whatever we need. With all of the Epicor experience in the electrical supply industry, they really understand our business."

“BisTrack is going to be instrumental in helping me and the whole team as we grow and move forward.”

"One of my favorite benefits of Epicor Decor Fusion is how easy it is for new users. It is intuitive, streamlined, and tailor-made for painting and decorating retail stores. I like how it interfaces with Microsoft Excel and lets me import and export reports. It has helped make our business more efficient. And I like working with the Decor Fusion Support team – they have a very good support staff."

"Epicor is very important to SASS and the customers we serve. Without Epicor, we could not function in the fast and effective way we can today. On top of that, Epicor is giving management the information it needs to accurately develop our strategy for the future."

“It became apparent that our legacy software and limited reporting was a gap in the business. We realised that we needed to keep up with the latest tools to support our reporting across the business."

"We pride ourselves on our customer service. Having stock and sales information in Propello has enhanced the quality of the customer experience we offer."

"Epicor Vision and Indago allowed us to keep our whole network on one platform and ensure that every customer—company store or independent jobber—can buy from any DC at any time in the day with zero issues."

“Today, we are live with Epicor Kinetic at six sites, and we are bringing on one or two locations every quarter. Our Mexico plant is live on Epicor Kinetic UX and fully web-based with the ability to leverage Kinetic on any device. We have a three-year goal to have all six Stephen Gould subsidiaries and 41 plants on Epicor. At the same time, we are working towards a fully operational Kinetic UX implementation.”

“Automation Studio is intuitive to pick up. You don't need a lot of programming experience, meaning another employee who isn’t a developer could maintain our integrations. For any business, redundancy is crucial.”

“As we evaluated ERP systems, our metal, furniture and upholstery teams all said that one system would not be able to meet their unique needs. However, designed specifically for manufacturing, we felt confident that Epicor was the solution that could.”

“Every day I ask myself, ‘how do we avoid becoming the next obsolete business? What would make us vulnerable to being replaced?’ Complacency concerns me.”

“We looked around the industry and wanted to invest in a system that reflected best practices, wouldn’t require a ton of IT time to be supported, and gave IT managers time to do things that differentiated us and kept our advantage in the market. Looking long-term at what we wanted to accomplish, Epicor Prophet 21 made a lot more sense. Now we don’t really struggle to keep Epicor Prophet 21 on."

"With the help of Epicor, we're abandoning SMJ's legacy systems in favour of new, modern IT. It's a challenging transformation because people have historically done a lot of work on paper, making data collection slow and not up-to-date, but with new barcodes, labels, scanners, and tablets, we've been able to speed that up."

“We estimated an expected ROI of about 75% or IRR of about 19% annual return over 8 years (our estimated life of an ERP). We have actually done better as our IT cost to support Prophet 21 has been lower than we anticipated. We also do not foresee a need to replace Prophet 21 in the future. As Prophet 21 has evolved and grown with us, positive returns on our investment are expected well beyond 8 years."