1078 Epicor Testimonials

“About 75% of our customers are loyalty program members that receive special offers, coupons, and rewards. Our reward points are issued as gift cards, and we’re seeing positive redemption trends.”

"We've had impressive increases in our productivity, accuracy, and efficiency through the use of Service Connect. It is a very powerful product that we can maintain ourselves."

“Epicor ERP is a very efficient and flexible mid-market management tool. There’s little room for error since every item is scanned into the system. This has allowed us to track the status of cartons, shipments, and sales down to the purchase of a handset sold to a buyer in Zambia. Human error has been virtually eliminated at almost every level.”

“Having real-time SQL triggers and alerts allows us to be notified when something goes wrong, so we can take action right away. The challenge we had with our previous system was the extraction of data. We really want to provide our customers with reports and the data they need. It was cumbersome at best to do this with the old system.”

“We immediately started looking for an alternative system that would replicate existing functionality but at a lower price.”

“This was needed so that we could increase efficiency and reduce the amount of manual work that was done.”

“Our warehouse employees love the RFID scanning guns. They have definitely made the transition to the new technology.”

“One of our favorite Eagle Point of Sale features is the ability to conduct transactions offline. When we have a problem like a power outage, we work offline and don’t lose any transactions. In our old system, we’d have to look prices up in books and manually write orders. With Eagle, it’s ‘business as usual’.”

“The built-in processes in the Epicor ERP solution help us improve the daily management of our global business. In addition to improving the timeliness and validity of information, the Epicor ERP system also helps us to focus even more on improving customer management and production technologies.”

“Enterprise Performance Management gives us an overview of key company trends, so we can make better decisions.”

“Plus, Epicor ERP has eliminated 99.9 percent of the human errors we used to find with the old system. Before, there were always gaping holes in our information. Our customer service representatives are now accountable for everything they enter. In addition, Epicor ERP has greatly increased the accuracy of our databases by being so easy to use. It simply does what we tell it to do.”

“The efficiency is what sold us on this solution. It’s all one click–that’s the basis of our success with Prophet 21 CRM.”

“This is a rapid-paced environment, and Epicor has partnered with us to increase our operational efficiency and provided us with better access to information to allow us to make quicker, more informed business decisions. Our salespeople and design engineers also love the system’s ability to effortlessly track orders, record labor times, track projects, and check prices in seconds.”

“The data is just so logically organized; everything is right there. It only takes moments to review a customer’s entire purchasing and credit history. It used to take us twice as long to find and rectify problems. Plus, I can now reconcile the financial accounts for all four locations and EHA in hours instead of days.”

“Epicor really understood the products we make, and the needs of the packaging industry more than any of the other companies or systems out there.”