1081 Epicor Testimonials

“Prophet 21 wasn't one that came up on the radar when we looked for a new ERP system,” said Matt Kooken, chief financial officer for Links Unlimited. “One of the businesses nearby was using it and insisted we come check it out. We went over, and in less than half an hour, our team looked around at each other and said, 'this is absolutely what we need.'

“In addition, the time savings are immense. We can readily access client histories, check on the status of each individual transaction, and then review and apply payments according to customer instructions. Plus, credit card receipts and hard copies of orders can even be scanned into customer files, which is something else we simply couldn’t do before.”

"We would not have been able to execute our future growth plans utilising the old system. Epicor has supplied us with a modern and functional tool, which enables us to confidently grow our business. We can now concentrate on doing what we do best."

“Epicor is so intertwined to everything we do that I'm not sure we could function without the system. The solution is the foundation of our day-to-day operations, providing the details needed to be more innovative and better coordinate with the market.”

“The system has greatly improved our business processes. We now have an extremely accurate method for ordering materials, having them here when we need them, and meeting customer deadlines. It has also increased the bottom line by reducing the amount of inventory kept on hand. Previously, we had no way of tracking the shelf life of materials, resulting in way too much stock. Now, we only order what we need for the immediate future.”

“Our people behind the scenes now have data at their fingertips to provide information quickly and easily to customers, which has directly improved the end-user experience. From a sales standpoint, we have more information than ever before on how things move through the production floor, how long they've been there, and the time required to make any one given item. It all adds up to enhanced metrics and a far better understanding of the ways we can increase the bottom line and overall production efficiencies.”

“Prophet 21 has advanced our company on so many different levels. We can set up pricing for big volume customers in a way that wasn't possible before. Year-end processes took more than two months of intensive work by multiple people. We currently complete the same task in under a month with less staff.”

“We've used Eclipse software to explore sales growth opportunities with prime customers, identify product line additions that resonated extremely well with clients based on prior purchases, and just generally improve operations through technical and operational efficiencies.”

“We added another branch, and we didn't add any head office support. BisTrack software helps us work so efficiently that we simply absorbed that work.”

"As we grow, we know we'll never have to worry about support. Eclipse has given us the confidence to transition any opportunity smoothly. They've been a great, reliable partner for 20 years and solidly entrenched in everything we do.”

“They live in the messaging and queues. Eclipse has allowed us to seamlessly communicate in real time with other employees, departments, and branches, as well as transfer work from one group to another without even getting up from our desks.”

“On one occasion, we received an urgent request at 5:00 p.m. Eclipse enabled us to search the databases of every branch, find the product, do the logistics, and have the item at the jobsite by 9:00 a.m. the following day. There is no way we could have done this without Eclipse.”

“Epicor continues to be an invaluable tool set, enabling us to improve the speed, accuracy, and visibility of virtually all activities within the company. Everything from a front-end EDI system for order entry, to capturing job costs on the shop floor, to back-end integration with freight carriers is automated. Backorders and errors have been dramatically reduced. Real-time, meaningful information is now available at our fingertips, and we are better able to monitor and measure performance.”

“Prophet 21 has done a fantastic job of constantly providing our employees with timely access to information exactly when needed. It's also given us the capacity to operate like a much larger organization and differentiate ourselves from the competition through the accuracies afforded through this technology. We have a very aggressive growth plan and Prophet 21 is fundamental to achieving those goals.”

“Eagle provides us with the information we need to manage our business more effectively. We don’t operate on hunches, instead we have up-to-theminute views on how our business is performing.”