1078 Epicor Testimonials

"In our data-driven world, there is no off-season. The demand for high-quality data and intelligence across every aspect of our business and racing operations is paramount. Epicor is at the center of everything we do."

“New standards have produced lean operational improvements. We can take on more customers knowing what jobs take in real-time and the flow rates of a single assembly. Traceability exists right down to the status of every part and component. This ability to configure and manipulate data any way we want has saved us days of work and greatly improved our capacity to complete more jobs at higher rates with even greater quality control.”

"We didn't want to deal with a lot of different vendors or VARs. We wanted one point of contact, and we got it in Epicor."

“We've increased market share and improved profitability, while also increasing last year's bottom line by $100,000.”

“Epicor is so intertwined to everything we do that I'm not sure we could function without the system. The solution is the foundation of our day-to-day operations, providing the details needed to be more innovative and better coordinate with the market.”

“The system has greatly improved our business processes. We now have an extremely accurate method for ordering materials, having them here when we need them, and meeting customer deadlines. It has also increased the bottom line by reducing the amount of inventory kept on hand. Previously, we had no way of tracking the shelf life of materials, resulting in way too much stock. Now, we only order what we need for the immediate future.”

“Our people behind the scenes now have data at their fingertips to provide information quickly and easily to customers, which has directly improved the end-user experience. From a sales standpoint, we have more information than ever before on how things move through the production floor, how long they've been there, and the time required to make any one given item. It all adds up to enhanced metrics and a far better understanding of the ways we can increase the bottom line and overall production efficiencies.”

“Prophet 21 has advanced our company on so many different levels. We can set up pricing for big volume customers in a way that wasn't possible before. Year-end processes took more than two months of intensive work by multiple people. We currently complete the same task in under a month with less staff.”

“We've used Eclipse software to explore sales growth opportunities with prime customers, identify product line additions that resonated extremely well with clients based on prior purchases, and just generally improve operations through technical and operational efficiencies.”

“We added another branch, and we didn't add any head office support. BisTrack software helps us work so efficiently that we simply absorbed that work.”

"As we grow, we know we'll never have to worry about support. Eclipse has given us the confidence to transition any opportunity smoothly. They've been a great, reliable partner for 20 years and solidly entrenched in everything we do.”

“They live in the messaging and queues. Eclipse has allowed us to seamlessly communicate in real time with other employees, departments, and branches, as well as transfer work from one group to another without even getting up from our desks.”

“On one occasion, we received an urgent request at 5:00 p.m. Eclipse enabled us to search the databases of every branch, find the product, do the logistics, and have the item at the jobsite by 9:00 a.m. the following day. There is no way we could have done this without Eclipse.”

“Epicor continues to be an invaluable tool set, enabling us to improve the speed, accuracy, and visibility of virtually all activities within the company. Everything from a front-end EDI system for order entry, to capturing job costs on the shop floor, to back-end integration with freight carriers is automated. Backorders and errors have been dramatically reduced. Real-time, meaningful information is now available at our fingertips, and we are better able to monitor and measure performance.”

“Prophet 21 has done a fantastic job of constantly providing our employees with timely access to information exactly when needed. It's also given us the capacity to operate like a much larger organization and differentiate ourselves from the competition through the accuracies afforded through this technology. We have a very aggressive growth plan and Prophet 21 is fundamental to achieving those goals.”