1078 Epicor Testimonials

"I strongly recommend Eagle for collectibles or gift shop retailers. The system is very reliable, it easily handles collectibles inventory, and we have reports needed for solid decisions."

“Epicor allows us to track the status of jobs in real time as they move through every point on the shop floor. As a result, we can now make wise and quick decisions based on Epicor reports and dashboards. We've even been able to accurately instill additional buffer time into our quotes to meet customer deadlines.”

"In the past we have held excess stock levels to ensure every job will be fulfilled. We can now be sure of that without overcrowded stockrooms because our forecasting production variances are so accurate and up to date."

“Epicor is so intertwined to everything we do that I'm not sure we could function without the system. The solution is the foundation of our day-to-day operations, providing the details needed to be more innovative and better coordinate with the market.”

“The system has greatly improved our business processes. We now have an extremely accurate method for ordering materials, having them here when we need them, and meeting customer deadlines. It has also increased the bottom line by reducing the amount of inventory kept on hand. Previously, we had no way of tracking the shelf life of materials, resulting in way too much stock. Now, we only order what we need for the immediate future.”

“Our people behind the scenes now have data at their fingertips to provide information quickly and easily to customers, which has directly improved the end-user experience. From a sales standpoint, we have more information than ever before on how things move through the production floor, how long they've been there, and the time required to make any one given item. It all adds up to enhanced metrics and a far better understanding of the ways we can increase the bottom line and overall production efficiencies.”

“Prophet 21 has advanced our company on so many different levels. We can set up pricing for big volume customers in a way that wasn't possible before. Year-end processes took more than two months of intensive work by multiple people. We currently complete the same task in under a month with less staff.”

“We've used Eclipse software to explore sales growth opportunities with prime customers, identify product line additions that resonated extremely well with clients based on prior purchases, and just generally improve operations through technical and operational efficiencies.”

“We added another branch, and we didn't add any head office support. BisTrack software helps us work so efficiently that we simply absorbed that work.”

"As we grow, we know we'll never have to worry about support. Eclipse has given us the confidence to transition any opportunity smoothly. They've been a great, reliable partner for 20 years and solidly entrenched in everything we do.”

“They live in the messaging and queues. Eclipse has allowed us to seamlessly communicate in real time with other employees, departments, and branches, as well as transfer work from one group to another without even getting up from our desks.”

“On one occasion, we received an urgent request at 5:00 p.m. Eclipse enabled us to search the databases of every branch, find the product, do the logistics, and have the item at the jobsite by 9:00 a.m. the following day. There is no way we could have done this without Eclipse.”

“Epicor continues to be an invaluable tool set, enabling us to improve the speed, accuracy, and visibility of virtually all activities within the company. Everything from a front-end EDI system for order entry, to capturing job costs on the shop floor, to back-end integration with freight carriers is automated. Backorders and errors have been dramatically reduced. Real-time, meaningful information is now available at our fingertips, and we are better able to monitor and measure performance.”

“Prophet 21 has done a fantastic job of constantly providing our employees with timely access to information exactly when needed. It's also given us the capacity to operate like a much larger organization and differentiate ourselves from the competition through the accuracies afforded through this technology. We have a very aggressive growth plan and Prophet 21 is fundamental to achieving those goals.”

“Eagle provides us with the information we need to manage our business more effectively. We don’t operate on hunches, instead we have up-to-theminute views on how our business is performing.”