1078 Epicor Testimonials

"As we have grown our business over the past 14 years, Epicor Prophet 21 has streamlined processes to deliver more products to more customers, with the teams we already had in place."

"Throughout our twelve-year relationship with Epicor, we have benefited tremendously from WMS functionality and expertise. This has helped us decrease costs and exponentially increase the number of units we process."

"For a small business like ours, without business management experts or an IT staff, the Business Accelerator program provides a huge benefit."

“Epicor really understood the products we make, and the needs of the packaging industry more than any of the other companies or systems out there.”

“Mattec MES gives you the black and white; good or bad. It provides snapshots of machine settings, and when you graph those snapshots out you can identify problems early and go straight to the problem rather than using the oldschool trial and error. It lets us be proactive and fix a problem before we make a bad part.”

“We’ve never been able to see trends in sales data before. Knowing which departments are doing better than others will allow us to bring in similar items and really help us buy what our customers are demanding.”

“With Mattec MES we’ve reduced our defect rate from 25 parts per million to 1 part per million, a world-class rate that puts us on par with the most demanding manufacturing standards. As a result, we’ve eliminated penalties for production errors, saving approximately US$5,000 per error.”

“The combination of IVP and Mattec MES systems has practically eliminated expedite charges, because the plant is coordinating delivery before production even begins. Now, we simply don’t miss production targets, so parts don’t have to be made in a rush; they are part of an ongoing managed, real-time production line. The net savings of eliminating expedite charges is approximately US$50,000 annually.”

“From the Mattec MES touch screen, operators can respond to directives from the automated production system, request printouts of shipping labels or notify shop managers of problems. Operators use the screens to log in and out of the system, which provides operator tracking. If a run of parts is canceled or a change needs to be made, the system can alert the operators immediately and simultaneously.”

“Epicor continuously develop its solutions, and newer versions are always significantly improved. During each stage of our company development they have been able to offer us the right solution. This is one of the reasons why we have stayed with Epicor for more than 11 years.”

“Thanks to Epicor iScala’s latest release we can coordinate operations with a never before seen efficiency. Everything runs in real-time and data is accurate, which helps us to respond even faster to our customers’ needs.”

“In addition to the fact that this business solution is perfectly adapted to the tax legislation in Romania, Epicor iScala also offers powerful support for decisions, something we use when assessing company projects and initiatives. The financial predictions are indispensable to a modern and successful business, and Epicor iScala gives me a multitude of possibilities to that effect.”

“We are impressed with the first-class service we received in order to get the business going again. With a quick call to our Epicor LPS, we had the hosting solution implementation in progress the same day the fire occurred. All we had to do was send our backup tapes to the Epicor datacenters—52 hours after the fire, all three of our locations were operating on Epicor Eagle Hosting. With the business a bit askew since the fire, we’ve been grateful to be operating with this solution. The cloud-based system is much more efficient, we are extremely happy with the solidity of the connection, and take comfort in the encryption level of our data, as well as the robust authentication process. We don’t even need to worry about backup tapes or system updates anymore—it’s all done for us automatically. This gives us peace of mind after the tragedy we experienced.”

“The Epicor team used that information to provide certain customizations that make the system feel like it was designed for MEDEX.”

“Furthermore, the ability to easily create HIPAA compliant reporting is an important customization for us, as we deal with sensitive personal health information daily.”