1078 Epicor Testimonials

"We're happy that margins have increased by one-and-a-half percent. But we expect even bigger returns in the long run."

“Prophet 21 enables us to connect with a customer through the Mobile Proof of Delivery-the signature capture function allows us to give the customer real-time data. So if they're calling in to check and see when we delivered a product, we can go into the order and it will tell us right there and then what time the customer signed for it, who signed for it-even if they weren't there, we can get a picture showing where the delivery was made. And that just goes to reinforce our customer service.”

"The keys are the intelligence built into the Eclipse system,and the Epicor support staff that understands our issues and addresses them. Epicor 'gets it,' and we look forward to a long relationship with them."

“Now, everything is scanned into the Eclipse system, enabling us to track each item and the individual who handled it. We’ve saved hours each day just by knowing exactly where everything is at any given moment.”

“I’ve seen some big pluses in finding orders. The staff is right into BisTrack solution now and it’s helping them write orders. It ensures we have the controls in place for special orders. With the BisTrack solution, we’re writing orders up before they arrive as opposed to afterwards as we used to do. It’s tough to turn around and argue about an order if the paperwork relates back to exactly what you submitted. Previously we could not even go back and find the related paperwork.”

“With Eclipse, I now do in five minutes what used to take hours. Updates are automatic and even include the latest tax-exempt information. Furthermore, with nearly 300 accounts, it’s just so easy to review the purchases at each branch, instantaneously check invoice statuses and make changes with customers in real time. As a result, we are always up-to-date with the latest client payment instructions.”

“I love the way Eclipse ties everything together. You don’t have to count inventory, which is extremely important when you have almost $5 million of products in stock on a daily basis. E-mails containing all forms of client information can be sent from one screen. Eclipse has also enabled us to track the status of daily deliveries so we can give clients real-time arrival estimates. We could never do any of this before. The time savings are amazing.”

“You can tell that Epicor is a company that is in it for the long haul, and that makes us feel good. Epicor is also helping us plan beyond just selling the products we are offering now. The people there listen to ideas; they really do care about the customer and the products, and it shows.”

“We now have 21 plants using the software. All of our plants in Canada are using CMS, and most of our US and Mexico operations are also running the system. The next step of implementation is taking the system to our plants in Australia.”

“A benefit with Epicor is that they have great relationships and existing integration with other leading third-party software suppliers that allow us to easily expand the capabilities in our CMS software.”

“We are heavily using the Epicor Procurement module for our PO (purchase order) creation and we are moving forwardto use the module for our inventory management as well.”

“We are all about efficiency. The primary objective of our investment group is to increase the bottom line of successful supply-based companies through the introduction of even greater efficiencies. We specialize in expanding their resources with the finest accounting and information technology systems."

“We had to adapt the system to the accounting and management requirements of Diaverum group, which required reporting in certain formats, with certain characteristics and in short periods of time. The monthly report to headquarters needs to be done by the fourth work day after the month-end and this had to remain that way. Also, Epicor had to work with the tax package due to the complexity in taxes in Uruguay.”

“Stock Transfer Balancing is especially helpful for our Ace orders. We use a custom view of our Ace order and see what we should transfer instead of buying. In one screen, we create the transfer transaction and our Ace order is adjusted with no manual effort.”

“We have visibility into all the deliveries we’re doing in the trading area. We can get answers to customers faster, and we arrange to deliver from the closest geographic branch, cutting labor costs, fuel costs, and wear and tear on the truck. BisTrack software manages the centralized dispatch model for us.”