1081 Epicor Testimonials

“Epicor XL Connect is easy to install, and since Excel is already used by everyone in the organization, it doesn’t require a lot of IT support. With embedded Excel functions, Epicor XL Connect is highly intuitive to users to get in there and begin writing reports. Immediate comfort using the solution helped to facilitate greater adoption and opened up the ability for more users in the finance department to utilize the solution, which is something we didn’t have with our previous solution. We could immediately see the long-term benefits of using Epicor XL Connect.”

“We love how simple our loyalty program is now, and it has helped us gain about $100,000 in margin improvements over our prior loyalty program.”

"Epicor played a major role in helping our team to learn and take advantage of the new functionality in the latest version of Epicor ERP. Their web-based educational videos allowed us to assign training via email and monitor each person's progress. By completing online training in advance of our target launch date, our team transitioned easily to the new interface, because they already knew what to expect-which meant little to no downtime when we went live."

“In addition, the time savings are immense. We can readily access client histories, check on the status of each individual transaction, and then review and apply payments according to customer instructions. Plus, credit card receipts and hard copies of orders can even be scanned into customer files, which is something else we simply couldn’t do before.”

“Now, everything is scanned into the Eclipse system, enabling us to track each item and the individual who handled it. We’ve saved hours each day just by knowing exactly where everything is at any given moment.”

“I’ve seen some big pluses in finding orders. The staff is right into BisTrack solution now and it’s helping them write orders. It ensures we have the controls in place for special orders. With the BisTrack solution, we’re writing orders up before they arrive as opposed to afterwards as we used to do. It’s tough to turn around and argue about an order if the paperwork relates back to exactly what you submitted. Previously we could not even go back and find the related paperwork.”

“With Eclipse, I now do in five minutes what used to take hours. Updates are automatic and even include the latest tax-exempt information. Furthermore, with nearly 300 accounts, it’s just so easy to review the purchases at each branch, instantaneously check invoice statuses and make changes with customers in real time. As a result, we are always up-to-date with the latest client payment instructions.”

“I love the way Eclipse ties everything together. You don’t have to count inventory, which is extremely important when you have almost $5 million of products in stock on a daily basis. E-mails containing all forms of client information can be sent from one screen. Eclipse has also enabled us to track the status of daily deliveries so we can give clients real-time arrival estimates. We could never do any of this before. The time savings are amazing.”

“You can tell that Epicor is a company that is in it for the long haul, and that makes us feel good. Epicor is also helping us plan beyond just selling the products we are offering now. The people there listen to ideas; they really do care about the customer and the products, and it shows.”

“We now have 21 plants using the software. All of our plants in Canada are using CMS, and most of our US and Mexico operations are also running the system. The next step of implementation is taking the system to our plants in Australia.”

“A benefit with Epicor is that they have great relationships and existing integration with other leading third-party software suppliers that allow us to easily expand the capabilities in our CMS software.”

“We are heavily using the Epicor Procurement module for our PO (purchase order) creation and we are moving forwardto use the module for our inventory management as well.”

“We are all about efficiency. The primary objective of our investment group is to increase the bottom line of successful supply-based companies through the introduction of even greater efficiencies. We specialize in expanding their resources with the finest accounting and information technology systems."

“We had to adapt the system to the accounting and management requirements of Diaverum group, which required reporting in certain formats, with certain characteristics and in short periods of time. The monthly report to headquarters needs to be done by the fourth work day after the month-end and this had to remain that way. Also, Epicor had to work with the tax package due to the complexity in taxes in Uruguay.”

“Stock Transfer Balancing is especially helpful for our Ace orders. We use a custom view of our Ace order and see what we should transfer instead of buying. In one screen, we create the transfer transaction and our Ace order is adjusted with no manual effort.”