1078 Epicor Testimonials

"This change was well worth the effort and investment. There is no doubt in my mind that Eagle is a much better system."

"This has been one of the most challenging economic times that we've seen in our lifetime, yet our business has experienced double digit growth each quarter with the help of our Epicor system."

“Prophet 21 wasn't one that came up on the radar when we looked for a new ERP system,” said Matt Kooken, chief financial officer for Links Unlimited. “One of the businesses nearby was using it and insisted we come check it out. We went over, and in less than half an hour, our team looked around at each other and said, 'this is absolutely what we need.'

“About 75% of our customers are loyalty program members that receive special offers, coupons, and rewards. Our reward points are issued as gift cards, and we’re seeing positive redemption trends.”

“There are loads of possibilities on the sales side for how to work with customers; you can manage orders, discounts, kickbacks, or single customers in whatever way you need – the possibilities are endless. It’s very easy to manage how to handle customers and spare parts. The user interface on the other hand is not the easiest because functions that you don’t use every day are not always located in the most logical place, but once you’ve learned how to use the system it’s very easy, it’s just that initial learning phase that can be a bit tough.”

“The service module can easily be integrated with all our various systems, a real benefit for us here at IT. The databases are well integrated, but we still lose a bit of time every month solving existing problems and to be absolutely honest I think Epicor should have pushed harder when recommending how we should create the processes from the start. Sometimes the customer doesn’t know best even if they think they do!”

“BisTrack is one of the top three investments we’ve ever made. It doesn’t produce money the way our equipment and machinery does. It saves money. It lowers our operational costs, and that turns into a gain for us.”

“We also want to support what we sell. BisTrack software allows us to cost and bill services in our repairs facilities.”

“BisTrack software has been a boon for us. It has allowed us to adopt a more efficient way to use our personnel and our resources, whether they be cash or inventory resources. Our customers appreciate the things we can do for them now. It’s made it easier to deal with us.”

“The guys are constantly monitoring. They can click on a line and open the order, find out the details and contact the customer. It allows them to be proactive.”

“Epicor for Distribution is great because we are able to fully mirror the inventory and, at the same time, capture the file customer selling transaction.”

“That drives a lot of complexity on the bill of materials and how all those parts come together on the factory floor. That’s where I think technology is critical because you can’t manage that level of complexity without having a tight ERP system.”

“One of the key benefits for us has been the traceability from raw materials right through to finished cartons.”

“Before the AVP software implementation, our process was more dependent on the knowledge and information of key individuals, not accurate data in the system. With the new system our estimating process is more efficient and our estimates are more accurate.”

“With Epicor ERP 10 we immediately saw the advantages of the new user interface and dashboards which makes everything simpler and easier to use. By using touch enabled, touch friendly computers with new menus, the solution is transforming productivity as our employees are now able to adapt ERP 10 to the way they want to work.”