1081 Epicor Testimonials

“As a management system, we’ve always found BisTrack very easy to use. We find that staff who join us with little or no IT experience only need minimal training. Finding prices, putting quotes together, and searching customer history is so easy.”

"With LumberTrack, we have information in real time now to be able to make better decisions. And the period-end reports that used to take a team of three or four people basically the whole week to produce now takes one person just one or two days."

"Being able to pull out a smartphone, scan an item, and look up the price instantly while with a customer is a win for customers. Epicor Eagle Mobile Manager is raising our level of service significantly."

"We wanted to find a point of sale (POS) system that would eliminate our security concerns, streamline inventory management, improve billing operations, and better manage our nearly 3,500 house-charge accounts—Epicor was a perfect fit."

"We've had a loyalty program in place for many years and it has always been really successful. When we made the switch to Epicor, we wanted to maintain that momentum. Because we charge a fee for our loyalty program, which is atypical in retail, our company required slight customizations to the Epicor Eagle solution. Epicor was able to completely mirror our previous loyalty program, which gave us peace of mind and has continued to help our loyalty program grow."

"Some of our clients are extremely sophisticated in technology, while others still handle transactions mainly in paper. With Epicor, it doesn’t matter. We can easily e-mail customers purchase orders and other job details or print it out for their review. On our end, it’s all equally simple."

"Without Epicor and Cre8tive's assistance, we could not have handled the ever-growing workload. Before Epicor, we really didn’t understand how all the processes worked together. Now we know exactly what it takes to get a project started, finalized, and turn a profit."

"Eclipse has also played a huge role in standardizing our processes, driving productivity, and getting everyone on the same page. We now operate as a large, unified company. Plus, the ability to instantaneously access inventory reports from any location at any time has provided us with an invaluable way to evaluate individual branch performance."

"This was a tremendous problem at numerous branches. Customers would negotiate prices with sales staff who were often happy to accommodate them. With Eclipse, this practice effectively stopped by locking in pricing, eliminating manual overrides, and adding another level of visibility to all transactions."

"A large number of our employees got on the Epicor bandwagon and became excited about all the work they can now do that they couldn’t do before. We are truly seeing the benefits, for example for the purchasing department, the Buyers Workbench is such a useful tool that it really stands out, and our customer service department really loves the way they can take an old order, copy it, and create a new one—it’s a huge time saver for them."

"I wouldn’t hesitate to recommend Epicor BisTrack software to NEMEON members and other roofing materials suppliers."

"The support from Epicor has really improved over the last two years. We’ve really counted on their conversion team to get us to the next growth stage. I would certainly recommend Epicor to any company considering the implementation of an ERP system. They have not only been customer-focused, but also actively worked with us to ease the transition to our new programs and maximize the enhanced benefits."

"Our prior system couldn’t keep pace with what we were trying to do. We now have access to all forms of customizable data, charts, graphs and dashboards that support our growth and ongoing evolution as an organization. We estimate that by using these dashboards we’ve reduced our production review process by 50%. We are continuing to realize the full value of Epicor ERP features and modules, which we believe will take us well into the future."

"We were looking for more of a mainstream platform to base the software package on and the BisTrack solution was the only one in the industry. BisTrack also came highly recommended by other folks in our industry."

"The modern interface made BisTrack easy to learn. When you go live, you have some concerns and areas you don’t understand. Epicor has been extremely responsive and always has answers to our questions. Now, we’re settled in and comfortable with BisTrack, and starting to take advantage of its power with purchasing, accounts receivable, and general ledger. To companies looking for new business solutions software, I’d say pick a company you can see yourself doing business with for several years down the road and where your culture is similar to theirs. It’s very important. Thankfully, we have that with Epicor Software."